Our review team rates CarShield 4.2 out of 5.0 stars and recognizes it as Most Affordable in 2022.
CarShield Extended Warranty Review
In Our Opinion:
In its 17 years of business, CarShield has covered over 1 million vehicles and its administrators have paid out over $1 billion in claims. What makes CarShield such a popular provider? We think it's the company's below-average prices and flexible month-to-month coverage plans.
Six plans available, including those for high-tech features and speciality ATVs
Long-term and month-to-month coverage options
Covers some vehicles up to 300,000 miles
Low rating and warning of complaints from the Better Business Bureau (BBB)
In our comprehensive review of the best extended car warranty companies, we gave CarShield the distinction of Most Affordable. But do CarShield reviews suggest the provider is among the best extended car warranty companies?
Below, we delve into CarShield reviews, coverage options, and costs to help you determine whether a CarShield extended warranty may be right for your vehicle.
Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below.
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Comparable to a new car’s manufacturer’s warranty
Exclusionary coverage – all systems and components of your vehicle are included except a short list of non-covered parts
We rate CarShield with a review score of 4.2 out of 5.0 stars. The overall score is based on factors such as industry standing, coverage, customer service, and affordability. In our industry-wide review of the top warranty providers, CarShield emerged as one of the top options in the industry. The provider performed especially well when it comes to affordable coverage and benefits.
What We Like About CarShield
CarShield performs well overall, but there are a few things our editorial team especially likes about the provider:
Coverage for high-mileage vehicles: CarShield offers plans for cars with up to 300,000 miles, well beyond what many providers are willing to cover.
Included benefits: CarShield plans come with roadside assistance as a free perk. This usually costs extra and can offer valuable peace of mind.
Affordable coverage: CarShield earned the title for Most Affordable in our 2022 study due to its competitive rates. The company should be one of the cheaper options for many drivers.
CarShield Pros & Cons
Makes direct payments to repair shops
Coverage can be used at any ASE-certified mechanic
High maximum mileage limit of 300,000 miles
Not all plans come with rental car reimbursement
Relatively high number of negative reviews
Is CarShield Worth It?
Whether a CarShield plan is worth it for you is dependent on factors like your vehicle’s dependability and your financial situation. Generally, if you want to protect your vehicle in the long run or seek the peace of mind that you can afford repairs that otherwise would have been out-of-pocket expenses, CarShield could be worth it.
Founded: 2005 Headquarters: St. Peters, Missouri Coverage Levels: 6
CarShield is one of the country’s most popular independent warranty providers, offering drivers month-to-month contracts, flexible protection plans, and a range of deductibles.
CarShield is technically a vehicle service contract broker, meaning it offers protection plans administered by other companies such as American Auto Shield. This setup gives drivers a wider variety of coverage options and price points. You can even find coverage for ATVs and other alternative vehicles.
CarShield has also been featured on ESPN, CNN, HGTV, and TBS and has a number of celebrity endorsements, including one from rapper and actor Ice-T.
CarShield Customer Reviews and Ratings
It’s difficult to figure out exactly how drivers feel about CarShield, as its customer reviews vary greatly. Most drivers report positive experiences with their CarShield plans, but it’s smart to keep in mind that reviews for CarShield customer service representatives are mixed. Still, it’s a worthwhile option for those considering an affordable extended auto warranty.
The company earns an impressive 4.2 out of 5.0 stars from more than 10,000 Google reviews. CarShield customers award this company a 4.0-star rating out of 5.0 on Trustpilot, where 76% of 32,000 customer reviews are positive. CarShield reviews are much lower on the Better Business Bureau (BBB), where it only earns a 1.4 star-rating out of 5.0 from over 1,900 reviewers.
Despite these positive CarShield reviews, the BBB gives the company an F rating and indicates a pattern of complaints involving pushy or misleading sales and advertising, difficulty canceling policies, and rude CarShield representatives. The provider also lacks accreditation from the group.
CarShield Reviews and Complaints
There are thousands of online CarShield reviews from customers, most of which are positive. Here’s what a few customers had to say in CarShield reviews:
Positive CarShield Reviews
In many of the positive CarShield reviews we saw, customers wrote about how easy it was to use their warranty to pay for car repairs.
“I have had to use CarShield two times. Both times they responded and covered my repairs without any hassle.”
– Mary M. via BBB
“We bought a car warranty for our 2007 Impala. We were in California when the transmission went out. CarShield stepped in, got the claim approved quickly, and we were back on the road. Don’t know what we would have done without them.”
– Marion Roth via Google
CarShield customer service responds to many comments, and about 1,200 complaints have been closed in the past year. The complaints actually represent a small number in comparison to the more than a million contracts the provider says it has sold.
Customers who reported a less-than-fulfilling experience in their CarShield reviews tended to focus on certain components not being covered under the extended warranty contract.
“Paid $121 per month, and when my car broke down, they didn’t pay a cent.”
– Lee via BBB
“I bought CarShield because of the awesome commercials. On the phone, the salesperson said that ‘anything that is not a wear item is covered, so no brake pads, no tires, etc.’ … Turns out that a lot of things are not covered. There are 10 pages of fine print.”
– Marco Borrillo via Google
Our research team reached out to CarShield for cost estimates on a few vehicles. Based on the quotes we received, we found that most CarShield plans cost between $99.99 and $129.99 per month. The table below shows some of the quotes we received from CarShield.
2018 Toyota Camry
5 years/100,000 miles
$83.28 for 18 months
2013 Honda Accord
2016 Chevrolet Silverado
5 years/100,000 miles
2017 Honda CRV
With CarShield, drivers can choose from multiple deductibles, starting at $0. The company also offers monthly payment plans, so you don’t have to worry about being locked into a long-term contract.
CarShield is an affordable provider compared to other extended car warranty companies. Our research team conducted a 2021 warranty survey polling 1,000 drivers, and most said they paid $1,500 to $2,500 for their vehicle service contracts.
However, since your extended car warranty costs with CarShield will vary depending on your situation, including the details of your car and the coverage you choose, your particular plan may fall outside of this range. Here are some of the main factors that affect the price of your warranty:
Your car’s age, make, model, and mileage
The deductible you choose
Available Coverage Levels
What an extended car warranty covers depends on the plan you choose. CarShield offers six coverage plans, ranging from powertrain-only coverage to exclusionary coverage similar to a factory warranty. The following table shows the plans CarShield offers:
Comparable to a new car’s manufacturer’s warranty, CarShield Diamond coverage is an exclusionary plan. This means comprehensive coverage for all systems and components of your vehicle except for a short list of non-covered parts.
Good for high-mileage vehicles or used cars, the Platinum plan covers certain parts of your vehicle’s engine, transmission, cooling system, air conditioning, steering, brakes, electrical components, and fuel pump. CarShield Platinum is stated-component coverage, meaning each covered part is listed in the vehicle service contract.
As CarShield’s enhanced powertrain coverage, the Gold plan focuses on common powertrain components such as the engine, transmission, and drivetrain. It also includes parts such as the alternator, power window motors, and starter.
The Silver plan is CarShield’s most basic (and most affordable) powertrain plan. It covers only the most important parts of your vehicle, including your engine, transmission, water pump, and drive axle.
The Aluminum plan covers most computer-related and electrical components, including the power seat control, sensors, cruise control, electronic gauges, and LCD screens.
Motorcycle & ATV
If you have a motorcycle or all-terrain vehicle that needs coverage, CarShield offers plans for specialty vehicles.
In many CarShield reviews, customers touted the company’s benefits. With CarShield warranty contracts, drivers also receive the following perks:
24-hour roadside assistance with services such as fuel delivery
Courtesy towing for breakdowns (not included with all plans)
Rental car reimbursement (not included with all plans)
CarShield does not cover:
Parts that have been modified or altered
Wear-and-tear components such as brake pads and air filters
Damage caused by acts of nature, collision, vandalism, or lack of proper maintenance
Auto repairs that have been made without pre-authorization from a CarShield claims representative
Even the most comprehensive extended auto warranties have their limits. The exclusions in CarShield plans are common among almost every extended warranty provider on the market.
Like most vehicle service contract providers, CarShield plans come with a mandatory waiting period on covered repairs of 20 days and 500 miles. This helps the provider ensure that warranty coverage won’t be used on pre-existing conditions.
Warranty Transfer Policy
CarShield warranties are transferrable. The company allows you to transfer your warranty to another owner if you sell your vehicle for a $50 fee.
However, the coverage follows the vehicle. You can’t transfer your warranty to another vehicle you own or buy. Instead, you’ll have to sign up for a new policy.
CarShield Mobile App
The CarShield Mobile app, available for Android and iOS, allows policyholders to view details of their contracts on their mobile devices. On the app, you can quickly find information for warranty claims, customer service, and roadside assistance.
CarShield Mobile has overall positive ratings from users online. The app has an average rating of 3.6 out of 5.0 stars on the Apple Store and 3.9 out of 5.0 stars on the Google Play store.
How To Cancel CarShield
You can cancel a CarShield policy at any time. However, to cancel your contract you’ll need to contact customer support directly and submit a policy cancellation notice.
If you cancel within the first 30 days of your policy, you’ll get a full refund. After 30 days, you can get a prorated refund for the amount of time left on your policy in most cases.
How Does CarShield Work?
CarShield vehicle service contracts allow you to pay ahead of time, either in the form of upfront payment in full or on a monthly basis, to cover the cost of mechanical breakdown repairs. When you need repairs, CarShield will pay for the work minus your deductible as long as the affected components are covered and your account is in good standing.
According to many of the CarShield reviews we saw, the company offers an easy process for purchasing an extended warranty. You can get a quote by inputting your information on the company’s website.
However, it may be even easier to get a quote over the phone. When our team called CarShield to inquire about a quote, the hold time was less than a minute and the whole call took about 10 minutes.
If you are interested in purchasing an extended warranty, we recommend getting a quote from CarShield to see if the extended warranty company is a good option for you. CarShield reviews indicate that customer service representatives are friendly and will quickly provide you with a reasonably priced quote. You can also receive a free quote online at CarShield.com.
How to Use a CarShield Warranty
It’s easy to find a mechanic who can accept CarShield coverage. If you have a vehicle service contract through the company, covered repairs can be made at any dealership or repair facility certified by the National Institute for Automotive Service Excellence (ASE®). Here’s how it works:
Make sure repairs are covered: Check your CarShield contract to ensure that the repairs you need are actually covered.
Take your vehicle in: You can have repairs done at any certified repair center or dealership you choose. Be sure to mention that you have and will be using warranty coverage.
Pay your deductible: To have repair work done, you’ll need to pay the deposit you chose.
Let CarShield pay the rest: A CarShield adjuster will work with the facility directly to pay the remainder of the repair costs.
More than a few of the CarShield reviews we read mentioned a smooth, easy repair and claims process, meaning you can reasonably expect the same from the provider.
CarShield Vs. Manufacturer Extended Warranty
Many automotive manufacturers offer their own vehicle service contracts. In terms of price and coverage, these tend to be somewhat competitive with CarShield and other third-party warranty companies.
However, there are some key differences. Manufacturer warranties typically require you to have auto repairs done at the dealership. With a third-party warranty, you can have covered repairs done at any repair facility certified by the National Institute for Automotive Service Excellence (ASE).
In addition, third-party warranty companies typically offer more choices in terms of plans and coverage than automakers. Many manufacturer plans only offer one level of coverage, which may explain why CarShield reviews often praise the company’s multiple options.
CarShield Reviews: Conclusion
The company earned a 4.2 out of 5.0-star rating, placing it fourth among all providers. CarShield’s pricing on its warranty plans was the reason we named it Most Affordable among providers in our review.
Although the company has received complaints, CarShield reviews are predominantly positive, and the company has a good name in the industry. Considering CarShield is one of the best extended warranty companies and says it has covered more than 1 million vehicles in 16 years, a few hundred negative comments barely make a dent in the company’s reputation.
CarShield Extended Warranty Competitors: Top Picks
It’s always smart to shop around for extended warranty plans to make sure you’re getting the best deal for the coverage you need. We recommend comparing free quotes from CarShield with quotes from other reputable extended car warranty companies. Below, we spotlight two of those companies: Endurance and CARCHEX.
Endurance: Best Overall
Endurance is a reputable extended car warranty provider that’s been in business since 2006. The company stands out in the vehicle protection industry for being a direct extended warranty provider rather than a broker or reseller. This means that Endurance provides and fulfills most of its plans without any outside help.
Endurance offers six levels of coverage. Each plan comes with one year of Endurance Elite Benefits, which include perks such as tire repair or replacement, a collision discount, and 24/7 roadside assistance. Endurance has solid reviews from customers, with a 4.1-star rating out of 5.0 on Trustpilot and a 3.3-star rating out of 5.0 on the BBB website.
Below are a few frequently asked questions about CarShield warranties:
What is the average cost of a CarShield warranty?
The average cost of a CarShield warranty varies based on several factors, including your vehicle’s age and mileage and the deductible and level of coverage you choose.
Is CarShield worth having?
As our pick for Most Affordable third-party warranty provider, CarShield can be a good choice for drivers seeking low-cost coverage. The provider offers multiple coverage plans and month-to-month contracts, but buying any protection plan carries the risk of paying for services you may not need.
What repairs does CarShield cover?
CarShield repair coverage depends on the extended auto warranty you purchase. The provider offers basic powertrain warranty plans that cover the engine, transmission, and drive axles. CarShield also offers exclusionary bumper-to-bumper warranties that cover almost every mechanical and electrical component.
Most of the company’s protection plans provide coverage somewhere between a powertrain warranty and a bumper-to-bumper warranty.
Are extended car warranties worth it?
An extended car warranty can be worth it for owners of older vehicles who want peace of mind and want to avoid paying for unexpected repair costs out of pocket. But this depends on your needs and your vehicle. Check average repair costs on sites such as RepairPal to compare them to your extended car warranty quotes.
How do you contact CarShield customer service?
To get support for your issue, you can use a form at CarShield.com to submit a request for help. If you need immediate help during business hours, you can make a phone call to customer service at 1-800-974-9385. Customer service representatives are available Monday through Friday between 7:00 AM and 6:00 PM.
Is CarShield mechanical breakdown insurance?
CarShield offers vehicle service contracts, which work similarly to mechanical breakdown insurance. However, mechanical breakdown insurance is sold by insurance providers and typically comes with fewer coverage options and benefits than third-party warranties.
What are the cons of CarShield?
While CarShield is overall a strong warranty provider, its major cons are that the company has a relatively high number of poor reviews online and that its rental reimbursement policy doesn’t come with all plans.
What is better than CarShield?
CarShield usually has some of the best coverage on the market, but it’s also smart to get free quotes from competitors like Endurance, CARCHEX, and Protect My Car.
How good are CarShield reviews?
CarShield customer reviews are generally impressive. The company receives 4.2 stars out of 5.0 from more than 10,000 ratings on Google, and it gets 4.0 stars out of 5.0 on Trustpilot.
Our expert review team takes satisfaction in providing accurate and unbiased information. We identified the following rating categories based on consumer survey data and conducted extensive research to formulate rankings of the best extended auto warranty providers.
Affordability: A variety of factors influence cost, so it can be difficult to compare quotes between providers. Our team performs ongoing secret shopper analyses for different vehicles, mileages, warranty plans, and locations to give this rating.
Coverage: Because each consumer has unique needs, it’s essential that a car warranty company offers an array of coverage options. We take into account the number of plans offered by each provider, term limits, exclusions, and additional benefits.
Industry Standing: Our team considers Better Business Bureau (BBB) ratings, availability, and years in business when giving this score.
Customer Service: Reputable extended car warranty companies operate with a certain degree of care for consumers. We take into account customer reviews, BBB complaints, and the responsiveness of the customer service team.