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CarShield Extended Warranty Review
In Our Opinion:
In its 15 years of business, CarShield has covered over 1 million vehicles and paid out over $1 billion in claims. What makes CarShield such a popular provider? We think it's because of the company's below-average prices and flexible month-to-month plans.
Six plans available, including those for high-tech features and speciality ATVs
Covers some vehicles up to 200,000 miles
Over 4-star ratings with thousands of customer reviews on Google and Trustpilot
Low rating and warning of complains from the Better Business Bureau (BBB)
Every new vehicle comes with a factory warranty that covers breakdowns for at least the first few years of the car’s life, but what happens when that coverage runs out? A CarShield extended auto warranty can give you peace of mind through your vehicle’s golden years, when the most severe – and most expensive – repairs are typically needed.
CarShield offers drivers flexible plans and payment options, including month-to-month contracts, adaptable payment plans, and a range of deductibles. That’s why, in our review of the best extended auto warranty companies, we awarded CarShield with the title “Most Affordable.”
Below, we explain factors like coverage options, costs, and customer reviews to help you determine whether a CarShield extended warranty service may be a good choice for your vehicle. To see how much a CarShield plan will cost, get a free quote:
CarShield was founded in 2005 and is based in Saint Peters, Missouri. The provider is technically a vehicle service contract broker, meaning it offers protection plans administered by other companies, called obligators. This setup gives drivers a wider variety of coverage options and price points.
If you have a CarShield vehicle service contract, covered repairs can be made at any dealership or facility certified by the National Institute for Automotive Service Excellence (ASE®). This makes finding an eligible mechanic easy, which is important if you have a breakdown far from home. Emergency roadside assistance, rental car coverage, and courtesy towing are included with most warranty plans as well, which can help cover the costs to get you to the nearest repair facility.
Comparable to a new car manufacturer’s warranty, CarShield Diamond coverage is an exclusionary plan. This means all systems and components of your vehicle are included, except for a short list of non-covered parts.
Good for high-mileage vehicles or used cars, this plan covers certain parts of your vehicle’s engine, transmission, cooling system, air conditioning, steering, brakes, electrical components, fuel pump, and more. CarShield Platinum is stated-component coverage, meaning each specific covered part of these systems is listed in the vehicle service contract.
As CarShield’s enhanced powertrain coverage, the Gold plan focuses on common powertrain components like your engine, transmission, and drivetrain, but also includes parts like the alternator, power window motors, and starter.
The Silver plan is CarShield’s most basic (and most affordable) powertrain coverage option. It covers only the most important parts of your vehicle, including your engine, transmission, water pump, and drive axle.
This plan covers most computer-related and electrical components, including the power seat control, sensors, cruise control, electronic gauges, and LCD screens.
Motorcycle & ATV
If you have a motorcycle or all-terrain vehicle that needs coverage, CarShield offers distinct plans for specialty vehicles.
Even the most comprehensive extended auto warranties have their limits. CarShield plan exclusions are common among almost every extended warranty provider on the market.
CarShield does not cover:
Parts that have been modified or altered
Wear-and-tear components like brake pads and air filters
Damage caused by acts of nature, collision, vandalism, or lack of proper maintenance
Auto repairs that have been made without pre-authorization from a CarShield claims representative
With CarShield contracts, drivers also receive:
24-hour roadside assistance
Courtesy towing any time you break down
Rental car reimbursement (included in only some plans)
We reached out to CarShield for prices on a few vehicles and were quoted the following:
2018 Toyota Camry
5 years/100,000 miles
$83.28 for 18 months
2013 Honda Accord
We also found that a Platinum plan for a sedan with only 75,000 miles on the odometer would cost $130 per month with a $100 deductible.
With CarShield, drivers can choose from a range of deductibles starting from $0. The company also offers monthly payment plans, so you don’t have to worry about being locked into a long-term contract.
CarShield Reviews & Ratings
CarShield has been featured on ESPN, CNN, HGTV, and TBS, and has a number of celebrity endorsements. Additionally, it has received thousands of online customer reviews. The company currently holds a 4.1-star rating on Google with more than 6,000 reviews. It also received 4.1 stars on Trustpilot with over 16,000 customer ratings.
Despite these positive CarShield reviews, the Better Business Bureau (BBB) gives the company an F rating and indicates a pattern of complaints involving pushy or misleading sales and advertising, difficulty canceling policies, and rude CarShield representatives. Some consumers even call the company a scam or rip-off.
Another complaint we saw repeatedly was that CarShield denied claims for what customers thought were covered car repairs. However, this is common among top extended warranty companies and can often be attributed to consumers not thoroughly reading vehicle service contracts or not understanding contract terms before signing them.
There are more than 800 CarShield customer reviews on BBB, averaging a 1.44-star rating. CarShield customer service responds to many comments, and about half of the complaints have been closed in the last year.
Here’s what a few customers had to say in CarShield reviews:
“I bought CarShield because of the awesome commercials. On the phone, the salesperson said that ‘anything that is not a wear item is covered, so no brake pads, no tires, etc…’ Turns out that a lot of things are not covered. There are 10 pages of fine print.” – Marco Borrillo, Google
“We bought a car warranty for our 2007 Impala. We were in California when the transmission went out. CarShield stepped in, got the claim approved quickly, and we were back on the road. Don’t know what we would have done without them.” – Marion Roth, Google
“Paid $121 per month, and when my car broke down, they didn’t pay a cent.” – Lee, BBB
Conclusion: Is CarShield Worth The Money?
Our research on CarShield’s coverage options, costs, and customer service shows that CarShield could be a great choice to protect your vehicle in the long run, especially if you’re on a tight budget and in need of a used car warranty.
Although the company has received several complaints, CarShield reviews are predominantly positive, and the company has a good name in the industry. Taking into consideration that the company has covered over one million vehicles in 16 years, a few hundred negative comments barely make a dent in the company’s reputation.
Overall, we think it’s worth getting a quote from CarShield.
Based on our research, a Diamond plan for a late-2010s SUV with less than 50,000 miles costs between $100 and $130 per month with a $100 deductible. However, a Gold plan for a 2013 sedan with just under 100,000 miles would also cost $130 per month with a $100 deductible.
What repairs does CarShield cover?
CarShield repair coverage depends on the extended auto warranty you purchase. The provider offers basic powertrain warranty plans that cover the engine, transmission, and drive axles. CarShield also offers exclusionary, bumper-to-bumper warranties that cover almost every mechanical and electrical component. Most of the company’s protection plans provide coverages between a powertrain and bumper-to-bumper warranty.
Does CarShield cover electrical problems?
CarShield’s Platinum and Diamond plans both cover electrical systems.
An extended car warranty can be worth it for owners of older vehicles who want to avoid paying for unexpected repair costs out of pocket. But this depends on your needs and your specific vehicle. It’s a good idea to check average repair costs on sites like RepairPal and compare this against your extended car warranty quotes.