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Endurance Warranty Review
In Our Opinion:
Endurance is one of the few extended car warranty companies that operates as a direct provider, meaning no brokers or middlemen. It offers six coverage plans, all of which come with a free year of Endurance Elite Benefits.
The majority of Endurance warranty reviews are positive, with mentions of the company’s competitive rates and customer service.
Covers vehicles up to 20 model years and 200,000 miles
All plans 100% insured
Free year of Endurance Elite Benefits
Endurance Protect App
Coverage not offered in California
With comprehensive coverage options and a strong customer service reputation, Endurance is one of the best extended car warranty providers of 2021. In fact, after we compared every major extended warranty provider, Endurance came out on top due largely to its strong reputation and the many positive Endurance warranty reviews we found.
This guide takes a deep dive into Endurance’s services, costs, benefits, and customer reputation. It also spotlights two of the company’s main auto warranty competitors so you can find the most affordable plan and comprehensive coverage for your situation.
Endurance Warranty Services is a leading extended car warranty provider that has protected owners and their vehicles since 2006. Headquartered in Northbrook, Illinois, it’s known as one of the most trusted companies in the nation and was included in the 2020 Inc. 5000 as one of the fastest-growing privately held businesses in America.
Within the vehicle protection industry, Endurance stands out for being a direct extended warranty provider. Rather than acting as a broker or reseller, Endurance directly provides and fulfills most of its plans with no middlemen in the process.
By keeping everything in-house, which eliminates the potential for extra steps and expenses, the company can keep its extended car warranty prices reasonable. Endurance warranty reviews consistently mention helpful and professional customer service, no doubt due, in part, to their ability to provide direct service.
What We Like About Endurance
Based on our team’s in-depth Endurance warranty review, here are a few other things we like:
The claims process is simple and clear.
Most plans can be canceled or transferred to a new owner.
Endurance offers a full refund with its 30-day money-back guarantee.
You won’t have to wait for reimbursements, as repair bills are paid directly to the repair shop by Endurance.
Warranty coverage is clearly stated online through easily accessible sample contracts, which list exclusions and fine print.
Endurance Car Warranty Cost
In our research, we found that the average Endurance extended warranty costs $69 to $180 per month, which is just slightly above average. You can expect to pay a down payment of $150 to $400. Plan deductibles are usually $50 or $100, but other options include $0 or $200.
We reached out to Endurance to get some sample quotes for extended warranty coverage and received the following prices:
Endurance Warranty Plan
2018 Toyota Camry
$156 down payment + $72 for 36 months
2013 Honda Accord
$175 down payment + $82 for 36 months
Like many other warranty providers, Endurance does not have a standard cost for each of its vehicle warranty plans. Instead, it describes the plans as containing many “moving parts” used to determine the pricing of each driver’s extended car warranty.
Endurance Warranty Cost Factors
Factors that affect the price of your extended warranty may include:
Vehicle age and mileage
Vehicle make and model
Driving, parking, and storage habits
Endurance offers to customize a specialized payment plan for its customers. As a direct provider, the company develops its own plans and therefore can find a price to fit your budget. Of course, the final rate differs from driver to driver.
Endurance Warranty Plans and Coverage
Endurance offers six comprehensive levels of coverage, each one carefully designed to maximize value for the customer:
Supreme: As close to the manufacturer’s warranty you get with a new car from the dealership as you can get, the Supreme plan provides maximum protection for all your vehicle’s parts, unless they’re specifically excluded in your contract. This type of plan is also referred to as bumper-to-bumper coverage.
Superior: Providing the most stated-component coverage, the Superior plan covers hundreds of components, including the engine, transmission, transfer case, drive axle, suspension, and cooling system.
Secure Plus: With the shortest waiting period of all plans (30 days and 1,000 miles), this plan is a mid-level warranty with a higher level of coverage compared to the Select Premier plan.
Select Premier: This plan is designed to protect the vital components of high-mileage vehicles, which are often more prone to mechanical failure. It covers parts such as the engine, transmission, transfer case, electrical components, and air conditioning.
Secure: Offered as Endurance’s most affordable coverage option, the Secure plan only covers the most vital and costly components of your car. It is a basic powertrain warranty plan that covers just the engine, transmission, transfer case, drive axle, and supercharger, all at a reasonable price.
EnduranceAdvantage™: The Advantage plan works as both an extended car warranty and a maintenance contract. Three levels of coverage – Prime, Plus, and Preferred – each offer a high level of stated-component coverage. Maintenance coverage includes services such as oil changes, engine diagnostic exams, and brake pad replacements.
If you live in California, you’ll need to look elsewhere for coverage, as Endurance doesn’t offer protection plans to California residents.
Endurance Warranty Add-Ons
Endurance offers add-on coverage for hybrid components, commercial use, lift modified components, and high-tech components. You can purchase these add-ons in combination with any of the warranty plans listed above.
Endurance Warranty Benefits
In addition to warranty coverage, all Endurance auto warranty contracts come with:
Rental car reimbursement of $30 per day (maximum of $150 per breakdown)
Trip interruption coverage of $150 per day (maximum of $450) if more than 100 miles from home
24/7 roadside assistance, including lockout services, fuel delivery, flat-tire services, jump-starts, and towing
Access to the Endurance Mobile App that allows for easy connectivity to Endurance plan information and representatives
Endurance Elite Benefits
Endurance distinguishes itself from competitors by offering one year of free Endurance Elite Benefits, which are often mentioned in Endurance warranty reviews. This program includes the following perks:
$500 toward a key fob replacement or repair
Up to two tire replacements or tire repairs per year ($125 limit per tire)
A collision discount of up to $500 per covered collision ($1,000 limit)
Total loss protection of up to $1,000 toward a replacement vehicle
Endurance Claims Process
Endurance simplifies the warranty claims process by giving drivers a single point of contact. Rather than dealing with the repair shop or other fulfillment companies, a customer can file a claim by following these simple steps:
Take your vehicle to a licensed repair facility of your choice, as long as the shop is certified by the National Institute for Automotive Service Excellence (ASE®).
Before agreeing to any auto repairs, provide the repair facility with a copy of your Endurance contract and obtain authorization from Endurance for the claim. This is usually done by the service manager, but you can also call Endurance at 877-414-0134.
Authorize the repair facility to perform any required vehicle teardown and inspection to diagnose the issue. Endurance will then authorize repairs if the breakdown is due to the malfunction of a covered component.
Pay any applicable deductible. Deductibles are the only amount you have to pay for your claim.
Once repairs are complete, all documentation must be submitted to Endurance within 30 days (365 days in Wisconsin) to be eligible for payment.
Endurance Warranty Reviews
With Endurance being one of the top extended warranty companies for over a decade, many Endurance warranty reviews are available online.
For the most part, Endurance has received positive customer reviews. The company has 4.4 out of 5.0 stars (with over 3,300 reviews) on Trustpilot, and 3.4 out of 5.0 stars (after just over 1,100 reviews) on the BBB website, although the company is not BBB accredited.
Positive Endurance Warranty Reviews
People who reported a satisfying customer experience in their Endurance warranty reviews consistently mentioned responsive, professional customer service.
“Very helpful with any questions. Polite and professional. First time I have used this company, and I am happy to note they have been quick to respond when I called them.” – Pamela B. via BBB
“After a not-so-great experience with a different company, I have to say Endurance knocks it out of the park. My roadside assistance has come in handy so many times that this service alone is well worth the price of the vehicle service contract.” – Alexis H. via Endurance site
Negative Endurance Warranty Reviews
Unfortunately, not everyone reported having a fulfilling customer experience with Endurance. Negative Endurance warranty reviews tended to mention communication difficulties and mix-ups.
“I purchased a plan a few years ago, so thought it would benefit me now that I needed some work done for parts listed under coverage. But since these are considered wear-and-tear and standalone parts, the claim will not be covered. I talked to an agent about upgrading to another more robust plan, but after reading what it covers, I believe it would be more of the same. So, I feel I just wasted money on this, which is upsetting.” – Henry P. via Trustpilot
“It has been three months, and I have yet to receive my warranty packet after calling twice. At this point, the only thing they have informed me of is how to pay them.” – Fess via Trustpilot
Conclusion: Is Endurance a Good Extended Warranty Provider?
Based on our research and Endurance warranty reviews, Endurance is a solid choice if you want to protect your vehicle through the years and have peace of mind. The company is a particularly good option if you prefer using a direct provider with insured plans.
Industry veteran that handles your plan directly, from quote to claim
Our Other Top Picks for Extended Warranty Coverage
If you’d like to explore more extended car warranty options, we recommend CARCHEX and CarShield, both of which offer many coverage plans and terms, especially for older and used cars. As always, it’s best to reach out to multiple providers for free quotes and make your choice with several options in front of you.
CARCHEX: Best for Used Cars
CARCHEX is a reputable extended warranty company that’s been in the industry for more than 20 years. The company offers five vehicle service contracts, most of which are geared toward high-mileage vehicles. CARCHEX covers most cars up to 250,000 odometer miles.
The third-party warranty provider has average ratings across customer review outlets. CARCHEX holds an A+ rating from the BBB and a 3.3-star rating out of 5.0 on Trustpilot. Positive CARCHEX reviews highlight the company’s customer service and helpful representatives, while negative reviews mention issues with denied claims.
Top-rated provider with unmatched customer service and affordable coverage
CarShield: Most Affordable
CarShield is a popular extended warranty provider founded in 2005. The company says it has sold more than a million vehicle service contracts. CarShield offers six types of vehicle protection plans, including coverage for specialty vehicles such as ATVs. Drivers can purchase plans in every state except California.
Compared to its top competitors, CarShield has average customer review ratings. The company holds a 4.0 out of 5.0-star rating on Trustpilot and a 1.4-star rating on the BBB website. CarShield has closed over 2,200 complaints in the past year, but these represent only a small percentage of the company’s clientele.
Well-known provider that offers great coverage with great pricing
FAQ: Endurance Warranty Reviews
How do Endurance auto warranties work?
Rather than requiring you to foot the bill for costly repairs after your factory warranty expires, your coverage from an Endurance auto warranty pays for covered repairs. However, unlike a car insurance provider, Endurance only covers mechanical breakdowns due to defective materials or workmanship. You are solely responsible for a deductible and a monthly or one-time contract payment.
How much does an Endurance car warranty cost?
Based on sample quotes we received, Endurance warranty plans cost $69 to $180 per month, which is just slightly above average.
Which is better: Endurance or CarShield?
In our CarShield vs. Endurance review, we decided that Endurance is best for drivers looking for a provider that works directly with customers and that CarShield is best for those wanting monthly payment plans rather than long-term contracts.
What does an Endurance extended warranty cover?
Endurance warranty coverage ranges from basic powertrain warranty coverage to exclusionary bumper-to-bumper coverage, depending on the plan.
Which company offers the best aftermarket warranty?
Based on our research of the top extended warranty providers in the country, our team rated Endurance as Best Overall among third-party aftermarket warranty companies. The company has a wide range of coverage options at affordable price points, as well as strong reviews from customers.
What is the Endurance car warranty phone number?
You can reach a team member by calling the Endurance car warranty phone number at 1-866-432-4443. Since the company is a direct provider of extended auto warranties, the person you speak to will be able to help you directly with your policy and answer questions.