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CARCHEX Reviews, Coverage, Costs, & Benefits (2020)

Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below.

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CARCHEX Review
In Our Opinion:
CARCHEX is an industry leader that has over 20 years of experience. We've named this company Best for Older Vehicles because of its many plans geared toward high-mileage vehicles. In addition, CARCHEX will cover many cars up to 250,000 odometer miles.
Industry Standing
Coverage
Affordability
Customer Service
Pros
Over 20 years in the extended warranty business
Partnerships and endorsements from industry leaders
"Customer Experience Above All" promise
No-Haggle, Low-Price, Everyday Guarantee™
Cons
Limited coverage for luxury vehicles
Extra cost for hybrid vehicles
5
Best for Older Vehicles

One of the best ways to protect yourself against the cost of repairing a vehicle with mechanical damage is through an extended car warranty, which provides coverage in the event your car breaks down.

After researching the best extended car warranty companies, we think that CARCHEX is solid option, especially if you have a high-vehicle vehicle. In this CARCHEX review, we’ll explain the coverage options available, benefits, and costs, as well as what the company does best compared to competitors.

Best for Older Vehicles

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(866) 254-0205

Top-rated provider with unmatched customer service and affordable coverage

CARCHEX Extended Vehicle Protection Plans

As more people choose to keep their cars for longer, it makes sense to add protection that reduces the cost of an expensive car repair. The many protection plans from CARCHEX vary by coverage level and come with added benefits for drivers, including endorsements from leaders in the auto industry.

When choosing an extended warranty for your vehicle, having the right amount of coverage is key to get the best bang for your buck. CARCHEX offers five levels for car owners: Titanium, Platinum, Gold, Silver, and Bronze.

In addition, CARCHEX gives you multiple plan options within each coverage tier. CARCHEX is a broker for vehicle service contracts, which means they partner with warranty providers to give you many different coverage options. This wide range of options makes it easy to customize your CARCHEX plan to fit the specific needs of your vehicle.

Not every car will be eligible for each coverage level or plan. Vehicle eligibility is based on many factors, including the age, mileage, and your resident state.

CARCHEX titanium coverage icon

Titanium Coverage Level

Longest terms available: 10 years

Recommended for: Those who want complete, bumper-to-bumper coverage.

Details: Get the highest level of coverage for your car with a Titanium level plan. These comprehensive, bumper-to-bumper plans cover almost every part of your car, with only a few exceptions. This would be the closest option to your manufacturer warranty.

Number of plans: 6

CARCHEX platinum coverage iconPlatinum Coverage Level

Longest terms available: 10 years

Recommended for: Long-term coverage of stated parts and components

Details: Similar to Titanium coverage, Platinum offers a high level of coverage. Unlike Titanium plans, however, Platinum plans are stated component coverage, meaning they cover the hundreds of parts and components listed in the contract.

Number of plans: 4

gold coverage icon 1 1Gold Coverage Level

Longest terms available: 10 years

Recommended for: Vehicles over 60,000 miles

Details: The Gold level provides comprehensive plans with flexible lengths and affordable pricing. The contracts cover all major systems in your vehicle and are a good fit for cars that are a few years old and over 60,000 miles. The Gold level is a great combination of value and coverage.

Number of plans: 4

silver coverage iconSilver Level Coverage

Longest terms available: 7 years

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Recommended for: High-mileage vehicles

Details: Although not as comprehensive as the higher levels, Silver contracts offer more than just basic powertrain protection. The contracts at the Silver level provide coverage for most of the major systems in your car.

Number of plans: 5

bronze coverage iconBronze Level Coverage

Longest terms available: 6 years

Recommended for: Basic protection for older or higher-mileage vehicles

Details: If you have an older car or one with higher mileage, a Bronze level plan may be the best option for you. Bronze contracts give you peace of mind that the most expensive repairs to your engine or transmission are covered.

Number of plans: 2

Included Benefits

The best car warranty companies will offer additional perks and benefits like roadside assistance to their customers. CARCHEX is no exception. In addition to coverage levels and contracts for almost any car and driver, they also provide a long list of additional perks.

Some of the best benefits from CARCHEX extended warranties include:

  • Gas delivery
  • Towing coverage
  • 24/7 roadside assistance
  • Rental car reimbursement
  • Trip interruption coverage
  • Free SiriusXM for eligible vehicles
car breakdown
CARCHEX extended protection includes 24/7 roadside assistance.

CARCHEX Reviews & Customer Service

When your car breaks down, there’s nothing worse than an unhelpful customer service line. The car warranty experts from CARCHEX promise “Customer Experience Above All.” 

How does CARCHEX do in keeping this promise? The company boasts high ratings from across many different customer review outlets, including Trustpilot, Google, and Better Business Bureau (BBB).

An easy way to tell if a company takes care of their customers is to check their BBB accreditation and rating. CARCHEX has an A+ rating from the BBB, while also being accredited since 2009. To receive accreditation, a company must show ethical business practices by building trust, being honest, and resolving conflicts in a timely manner.

Read a few CARCHEX reviews from customers below.

Customer Testimonials

“[The] outstanding customer service representative answered all questions. Also spoke with her supervisor who also was very knowledgeable and friendly! I was very impressed with the professional service and would highly recommend to anyone needing their product.” – Gerald on Trustpilot

“The representative I worked with was very knowledgeable, helpful, and not pushy. Talked where I could understand him and explained everything very well.” – Cynthia Greene on Trustpilot

“My experience with [the representative] was excellent! She thoroughly explained extended warranty products, immediately gave me an email quote, which I had access to for over a week to use in comparison with other quotes. Her customer service skills are excellent; she listened, addressed, and provided a solution to my concerns. Gave me the time I needed to make a decision without pressure which I felt from the competitors. She followed up as promised both on my home and cell phone and made herself very accessible. CARCHEX had more to offer than a reputable product – it was the excellent customer service experience that made my decision and gave me peace of mind that I am covered and won’t have any surprises if and when my car needs servicing. Thank you, [representative], satisfied customer!” – Charlene and Nassiya on Trustpilot

How Much Does A CARCHEX Warranty Cost?

We called CARCHEX to get quotes for a variety of cars of different makes and ages. A CARCHEX warranty generally costs about $100 to $250 per month or about $214 to $730 a year, depending on your term lengths and payment plan. Compared to other extended car warranty companies we talked to, these costs are average for the industry.

The cost of a CARCHEX plan varies based on factors like:

  • Budget
  • Contract
  • Deductible
  • Coverage level
  • Vehicle mileage and age
  • Vehicle make and model
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In general, a newer car with less mileage will cost less to cover than an older vehicle with high mileage.

CARCHEX payments can be made monthly or up front, and payment terms can last up to two years.

The best way to get an idea of what you’ll pay for a CARCHEX warranty is to get a free quote or call 866-254-0205.
mechanic man with lamp repairing car at workshop PXH46FT

Are CARCHEX Warranties Worth it?

If you’re still unsure if an extended car warranty from CARCHEX is right for your vehicle, you can consider your other options. In fact, we recommend getting quotes from several providers when shopping.

Dealerships and other third-warranty providers often have similar services to CARCHEX, but they normally don’t have as many coverage options or as long of terms.

On the other hand, you could choose to not protect your car at all. But consider: are you ready to cover the cost of a major breakdown, or would you need to buy a new car? If not, an extended auto warranty could help.

Another area where CARCHEX sets itself apart from other warranty companies is its partnerships and endorsements by leaders in the auto industry. Some car warranties boast one or two endorsements, but CARCHEX offers partnerships with many different industry leaders, including:

  • CARFAX
  • Bankrate
  • Edmunds
  • SiriusXM
  • DMV.org
  • RepairPal
  • Kelley Blue Book
  • MADD (Mothers Against Drunk Driving)

Other CARCHEX advantages include:

  • Use Your Repair Shop: CARCHEX allows you to choose from any ASE-certified repair shop.
  • No-Haggle, Low-Price Everyday Guarantee™: The warranty experts at CARCHEX are upfront and honest about prices, promising you won’t have to haggle over the phone to get the best deal.
  • 30-Day Money-Back Guarantee: CARCHEX backs their products and services with a satisfaction guarantee, so you can cancel your plan within 30 days and be refunded, no questions asked.

Conclusion: CARCHEX Is Best for Older Vehicles

The combination of affordable coverage and highly rated customer service available makes CARCHEX a top choice for a vehicle protection plan, especially for high-mileage vehicles.

When you get a quote, you’ll have the chance to ask their experts all of your questions and confirm you’re getting the extended protection you need. We then recommend calling a few other best extended car warranty companies. That way, you can be sure you have the right plan at a good price.

Top Extended Warranty Companies
We reviewed the best extended auto warranty providers, and here are our top picks. 
Best Direct Coverage Best for Older Vehicles Best Prices
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Endurance CARCHEX CarShield
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(877) 374-1840 (866) 254-0205 (800) 563-2761
     

Frequently Asked Questions About CARCHEX

We rounded up the most commonly asked questions about CARCHEX warranties.

What Types of Cars Does CARCHEX Cover?

As an extended warranty broker, CARCHEX is able to offer plans from several different warranty providers. This gives them the best chance of finding a protection plan that works for your vehicle. Many different makes, models, and ages of cars can be protected by a CARCHEX plan, including:

Who Owns CARCHEX?

CARCHEX is owned by Jason Goldsmith and based in Hunt Valley, Maryland.

Are CARCHEX protection plans insured?

Yes, CARCHEX Extended Vehicle Protection Plans are insured, so you can feel confident in your extended warranty.



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Industry Standing
Coverage
Affordability
Customer Service
Final Score

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