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CARCHEX: Reviews, Coverage, and Costs (2021)

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CARCHEX Review
In Our Opinion:
CARCHEX is an industry leader that has over 20 years of experience. We've named this company Best for Older Vehicles because of its many plans geared toward high-mileage vehicles. In addition, CARCHEX will cover many cars up to 250,000 odometer miles.
Industry Standing
Coverage
Affordability
Customer Service
Pros
Over 20 years in the extended warranty business
Partnerships and endorsements from industry leaders
Strong customer service reputation
Money-back guarantee
Cons
Limited coverage for luxury vehicles
Extra cost for hybrid vehicles
5
Best for Older Vehicles

One of the best ways to protect yourself against the cost of repairing a vehicle with mechanical damage is through an extended car warranty, and CARCHEX tops many industry lists for its great service and coverage for older vehicles. CARCHEX reviews are overwhelmingly positive. After researching the best extended car warranty companies, we think CARCHEX is a strong choice for most drivers.

In this review, we’ll explain the warranty coverage available through CARCHEX, as well as benefits, costs, and what the company does best compared to competitors. To see how much you would pay for a CARCHEX extended warranty, get a free quote below.

Best for Older Vehicles

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Top-rated provider with unmatched customer service and affordable coverage

An Overview of CARCHEX

Commonly rated as one of the top extended warranty providers, CARCHEX has been in business since 1999. Based out of Baltimore, Maryland CARCHEX offers five unique levels of coverage, while offering additional perks such as letting you choose your own repair shop, providing roadside assistance, and offering a full refund, 30-day money-back guarantee in case of cancellation.

One area where CARCHEX sets itself apart from other warranty companies and dealerships is its partnerships and endorsements by leaders in the auto industry. Some car warranties boast one or two endorsements, but CARCHEX offers partnerships with many different industry leaders, including:

  • CARFAX
  • Bankrate
  • Edmunds
  • SiriusXM
  • DMV.org
  • RepairPal
  • Kelley Blue Book
  • MADD (Mothers Against Drunk Driving)

CARCHEX Extended Vehicle Protection Plans

As more people choose to keep their cars for longer, it makes sense to add protection that reduces the cost of an expensive car repair. The many protection plans from CARCHEX vary by coverage level and come with added benefits for drivers, including endorsements from leaders in the auto industry.

When choosing an extended warranty for your vehicle, having the right amount of coverage is key to get the best bang for your buck. CARCHEX offers five levels for car owners: Titanium, Platinum, Gold, Silver, and Bronze.

 

 

 

CARCHEX Warranty Years of Coverage Recommended For Details
Titanium Coverage Up to 10 Drivers looking for the highest level of coverage and the most protection These comprehensive, bumper-to-bumper warranty plans cover almost every part of your car, with only a few exceptions. This would be the closest option to your manufacturer’s warranty.
Platinum Coverage Up to 10 Long-term coverage for stated components Platinum plans provide stated-component coverage, meaning they cover the hundreds of parts and components listed in the contract.
Gold Coverage Up to 10 Vehicles over 60,000 miles Gold contracts cover all major systems in your vehicle and are a good fit for cars that are a few years old and over 60,000 miles.
Silver Coverage Up to 7 High-mileage vehicles The contracts at the Silver level provide powertrain-plus coverage for most of the major systems in your car.
Bronze Coverage Up to 6 Drivers looking for basic protection If you have an older car or one with higher mileage, a Bronze level plan may be the best option for you. Bronze contracts give you peace of mind that the most expensive repairs to your engine or transmission are covered.

CARCHEX gives you multiple warranty options within each coverage tier. The provider is a broker for vehicle service contracts, which means it partners with warranty providers to give you many different coverage options. This wide range of choices makes it easy to customize a CARCHEX plan to fit the specific needs of your vehicle, according to CARCHEX reviews from customers.

Not every car will be eligible for each coverage level or plan. Vehicle eligibility is based on many factors, including the age of your vehicle, mileage, and your resident state.

Included Benefits

The best car warranty companies will offer additional perks and benefits like roadside assistance to their customers. CARCHEX is no exception. In addition to coverage levels and contracts for almost any car and driver, it also provides a long list of perks, including:

  • Gas delivery
  • Towing coverage
  • 24/7 roadside assistance
  • Rental car reimbursement
  • Trip interruption coverage
  • Free SiriusXM for eligible vehicles
  • Your choice of any ASE-certified repair facility

How Does CARCHEX Protect Your Car?

A CARCHEX extended auto warranty foots the bill for expensive repair costs after your factory warranty expires. You’re only responsible for a deductible and a one-time or monthly warranty payment. Unlike car insurance, an extended auto warranty only covers damage caused by defective materials or workmanship. However, your coverage varies based on the CARCHEX warranty you purchase.

CARCHEX Reviews & Customer Service

When your car breaks down, there’s nothing worse than an unhelpful customer service line. CARCHEX boasts high ratings from across many different customer review outlets, including Trustpilot, Google, and the Better Business Bureau (BBB).

An easy way to tell if a company takes care of customers is to check its BBB accreditation and rating. CARCHEX has an A+ rating from the BBB, while also being accredited since 2009. To receive accreditation, a company must show ethical business practices by building trust, being honest, and resolving conflicts promptly.

Read a few CARCHEX warranty reviews from customers below.

Positive CARCHEX Reviews

“[The] outstanding customer service representative answered all questions. Also spoke with her supervisor who also was very knowledgeable and friendly! I was very impressed with the professional service and would highly recommend to anyone needing their product.” – Gerald on Trustpilot

“The individual I spoke to was helpful and not pushy. No problems whatsoever. He made sure I understood things and sent me emails describing my protection plan.” – Brian H. on BBB

Negative CARCHEX Reviews

“I had a Carchex warranty with top coverage. I filed a claim when my shock/strut failed. Carchex covers the strut, but not shock. Although the Mercedes dealer said that it was my strut that failed, Carchex called it shock and they did not want to pay for the repair. After a few days of complaints, they decided to make a partial payment. I canceled my contract with them and took over a month to get back my refund.” – Basil C. on BBB

“Wait time to talk to someone is ridiculously long, I was on hold for almost an hour. This happened several times. The repair shop couldn’t stay on that long and had to hang up. Wish I hadn’t gotten this company. Very disappointed. Won’t recommend them to anyone…” – John T. on Trustpilot

How Much Does a CARCHEX Warranty Cost?

We called CARCHEX representatives to get quotes for a variety of cars of different makes and ages.

For a 2018 Toyota Camry with 28,000 miles driven by someone in Raleigh, NC the Titanium coverage for 5 years/100,000 miles cost $2,450. Depending on the payment plan, this individual could pay around $135 for 18 months or around $100 for 24 months.

We also asked the salesperson for a quote for a 2013 Honda Accord with 90,000 driven by someone in the same area. The Silver plan would cover 5 years/75,000 miles for around $2,785 or installments of around $115 for 24 months.

Generally, a CARCHEX warranty costs about $100 to $250 per month or about $214 to $730 a year, depending on your term lengths and payment plan. Most CARCHEX coverage plans also require a down payment, which varies based on your monthly payment plan. Compared to other extended car warranty companies we talked to, this pricing is average for the industry.

The cost of a CARCHEX plan varies based on factors like:

  • Contract
  • Deductible
  • Coverage level
  • Vehicle mileage and age
  • Vehicle make and model
  • Existing factory warranty coverage

In general, a new car with less mileage will cost less to cover than an older, used car with high mileage. CARCHEX payments can be made monthly or upfront, with monthly payment terms can last up to two years.

Conclusion: CARCHEX Is Best for Older Vehicles

The combination of affordable coverage and highly rated customer service makes CARCHEX a top choice for a vehicle protection plan, especially for high-mileage vehicles. CARCHEX customer service reviews are positive across the board, so you know it’s a trusted provider with a strong reputation.

If you’re still unsure if an extended car warranty from CARCHEX is right for your vehicle, you should consider your options. In fact, we recommend getting quotes from several providers when shopping. Try calling a few other best extended car warranty companies and read our Endurance vs. CARCHEX and CARCHEX vs. CarShield reviews. That way, you can be sure you have the right plan at a good price.

Top Extended Warranty Companies
We reviewed the best extended auto warranty providers, and here are our top picks. 
Best Direct Coverage Best for Older Vehicles Best Prices
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Endurance CARCHEX CarShield
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(877) 374-1840 (866) 254-0205 (800) 563-2761
     

FAQ: CARCHEX Reviews

We rounded up the most commonly asked questions about CARCHEX warranties.

What types of cars does CARCHEX cover?

As an extended warranty broker, CARCHEX can offer plans from several different warranty providers. This gives CARCHEX the best chance of finding a protection plan that works for your vehicle. Many different makes, models, and ages of cars can be protected by an extended warranty, including:

Who owns CARCHEX?

CARCHEX is owned by Jason Goldsmith and based in Hunt Valley, Maryland.

Are CARCHEX protection plans insured?

Yes, CARCHEX Extended Vehicle Protection Plans are insured and backed by an insurance company, so you can feel confident in your extended warranty.

Is CARCHEX legitimate?

Yes, CARCHEX is a well-regarded extended auto warranty provider. The company not only boasts high customer satisfaction ratings but is also backed by several industry experts (including CARFAX, Kelley Blue Book, and Edmunds.com).

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