We rate Sherpa Auto Transport 4.5 out of 5.0 stars thanks to its Price Lock Promise. Its superb customer service makes it an excellent provider.
Sherpa Auto Transport Review
In Our Opinion:
Sherpa Auto Transport locks in shipping rates with its Price Lock Promise. Combine that with high-quality customer service, and this company is hard to beat.
A free car wash
Real-time shipping updates
No terminal-to-terminal shipping
Higher shipping costs than other competitors
Sherpa is a legit car shipping company with a solid industry reputation and an A+ rating with the Better Business Bureau (BBB).
Sherpa’s Price Lock Promise guarantees you will not pay more for shipping services than you were originally quoted.
Sherpa offers high-quality service, as shown by the fact that more than half of its customers would recommend the company to a friend.
Sherpa Auto Transport has already earned a place among the nation’s best car shipping companies despite being a relative newcomer to the industry. How did this happen so quickly? Sherpa Auto Transport reviews praise the company’s accurate price quotes and unique benefits, which are especially notable when you compare them to some of Sherpa’s competitors in the vehicle transport industry.
In this Sherpa Auto Transport review, we take an in-depth look at the company’s vehicle shipping options, costs, and customer service.
If you’re looking for positive customer service experiences and have a budget in mind, Sherpa is a good choice. We gave the provider 4.5 out of 5.0 stars.
Sherpa Auto Transport Pros and Cons
Below are some pros and cons of Sherpa Auto Transport:
Sherpa Auto Transport Pros
Sherpa Auto Transport Cons
Free car wash via rebate
No terminal-to-terminal shipping option
Price Lock Promise
Can’t ship to or from Alaska
Easy, efficient booking process
No instant quotes available
Is Sherpa Auto Transport Legit?
Yes, Sherpa Auto Transport is a legit auto shipping company. Customers give the auto shipping provider a 4.9 out of 5.0-star rating from over 200 reviews on the BBB website. On Google, more than 900 Sherpa Auto Transport reviews average 4.7 out of 5.0 stars.
Featured Car Shipping Companies
We reviewed the industry’s top car shipping providers. Here are our featured picks:
In late 2021, our research team conducted a survey of 1,000 car shipping customers. Sherpa Auto Transport was the fifth-most popular shipping provider, accounting for around 7% of respondents.
Just over half (53%) of Sherpa customers in the study said they would recommend the auto transport provider to someone else.
Sherpa Auto Transport Customer Satisfaction
The chart below breaks down those responses in more detail:
According to the survey, around 60% of respondents said they were at least “somewhat satisfied” with their service. This aligns with the overall favorable impression we saw in Sherpa Auto Transport reviews.
These were the most common issues reported by Sherpa Auto Transport customers in the survey:
Vehicle damaged after delivery
Price increased after booking (price was not guaranteed)
Carrier insurance wouldn’t cover damage
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Sherpa Auto Transport BBB Reviews
Sherpa Auto Transport reviews are mostly positive. The company has been accredited by the Better Business Bureau since 2018 and holds an A+ rating from the BBB. As you will read, the company gets great reviews.
Positive Sherpa Auto Transport Reviews
Positive reviews of Sherpa Auto Transport often mention professional drivers and quality service. Here is what some customers had to say:
“We had a Jeep transported from Horseshoe Bay, Texas, to Vail, Colorado, last week, and it went flawlessly. Communication, timeliness, service quality, best of all, no surprises! Thanks to the entire team!”
– Ed B. via BBB
“Everything was as advertised. The driver was the best, nice, customer-focused, helpful, communicated clearly, precise in directions. Great experience from start to finish.”
– Bill D. via BBB
Sherpa Auto Transport Complaints
Of the negative Sherpa Auto Transport customer reviews we found, some mentioned bait-and-switch pricing while others cited a lack of professionalism. It’s important to remember, though, that carriers are independent contractors rather than direct employees of a company.
That means Sherpa can’t guarantee a positive customer experience even if your interactions with Sherpa employees are nothing less than pleasant.
Here is what some customers had to say:
“[My car] arrived late, unloaded in the wrong location, with multiple points of damage, including a completely shattered back window. I could not reach their customer service to make a claim. … I would avoid doing any business with Sherpa.”
– Sean M. via BBB
“My problem is when my wife met the driver in California, he was very threatening to her and strong-armed her into giving him a better tip. It was to the point where she should have called the Sheriff’s Department and reported him. For this reason, I will never use Sherpa again. They need to vet their carriers much better.”
– Damon O. via BBB
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Sherpa Auto Transport Overview
Founded: 2017 Headquarters: Charlotte, North Carolina U.S. Department of Transportation (US DOT) Number: 3053476 Motor Carrier (MC) Number: 51106 Better Business Bureau (BBB) rating: A+ BBB customer rating: 4.94 out of 5.0 Availability: 49 States (Excluding Alaska)
Sherpa Auto Transport might be one of the youngest companies we reviewed, but it can hold its own with any car transport provider. Thanks to its Price Lock Promise and attractive benefits – such as a free car wash – Sherpa has become one of the premier auto shippers in the industry.
Inoperable vehicle shipping for an additional fee, with some restrictions
Guaranteed pickup dates
Compared to some of its rivals in the car shipping industry, Sherpa Auto Transport has limited shipping options.
The auto transport broker doesn’t transport motorcycles, RVs, boats, or other specialty vehicles. Instead, Sherpa focuses on transporting family cars, trucks, SUVs, and classic cars.
Sherpa Auto Transport Insurance
Sherpa requires all its carriers to be appropriately licensed to operate their vehicles and maintain satisfactory USDOT safety ratings. The vetted carriers also maintain Motor Truck Cargo insurance policies consisting of:
A minimum of $100,000 in coverage per shipment
Commercial General Liability insurance coverage of at least $1 million
Sherpa Auto Transport Tracking
Sherpa Auto Transport does not offer GPS tracking for car shipments. However, the company does provide 24/7 access to transport experts as part of the car shipping process. These experts can give real-time updates on the location of your vehicle. They can also provide an estimated drop-off time.
Sherpa Clean Car Guarantee
Sherpa Auto Transport offers a car wash as part of its shipping process. After your vehicle reaches its destination, Sherpa will give you a free car wash within seven days of your car’s delivery. This comes in the form of a $20 reimbursement from the company.
Sherpa Auto Transport Prices
Our research team found Sherpa’s average shipping price to be around $1,600, which is a bit higher than most competitors. However, shipping costs vary widely depending on several factors, so averages aren’t necessarily the best representation of a company’s shipping costs.
Sherpa Auto Transport Quotes
To get a more accurate idea of prices at Sherpa Auto Transport, our researchers got a few sample quotes from the company. The table below shows quotes to ship a 2018 Nissan Rogue door-to-door in operable condition using open and enclosed car shipping services.
Car Shipping Route
Orlando, FL, to Durham, NC
San Francisco, CA, to Austin, TX
San Francisco, CA, to Austin, TX
New York City, NY, to Los Angeles, CA
Sherpa Auto Transport requires an initial payment if you request shipping services after receiving a no-obligation, free quote. The initial payment varies depending on the type of vehicle and transport and other shipping factors.
If you cancel transportation services before a carrier is assigned to your shipment, you’ll pay only a $25 dispatch fee. If a carrier is assigned, you’ll still be charged the initial payment.
Sherpa Price Lock Promise
One benefit of using Sherpa is accurate pricing through its Price Lock Promise. This essentially ensures the price in your initial quote from Sherpa is the price you will pay for vehicle shipping. If a carrier bills you a higher amount, Sherpa will cover costs with a rebate of up to $300 toward the new price.
Sherpa Customer Discounts
Sherpa Auto Transport lists only one discount on its website. Active-duty military members are eligible for auto shipping at a reduced price.
What Affects the Cost to Ship a Car With Sherpa?
Like every auto shipping company, Sherpa uses several factors to determine the cost of shipping your car. Here are the main variables that affect your car shipping cost:
Cost of fuel: Fuel costs are one of the biggest costs for motor carriers, so you can expect them to affect your shipping costs.
Shipping distance: Auto transport companies charge by the mile for service, so cross-country shipments and other long-distance moves cost more. However, the per-mile rates typically go down the farther you ship your car.
The vehicle: Larger vehicles such as SUVs and trucks cost more to ship.
Time of year: January and summer are the busy seasons for the auto transport industry, so expect higher prices.
Transport type: Enclosed transport and expedited shipping are specialty services, so non-expedited open transport service is generally the most cost-effective way to ship.
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How to Ship a Car With Sherpa
According to Sherpa Auto Transport reviews, the company’s emphasis on stress-free shipping is one of its main selling points. Shipping your car with Sherpa is relatively simple. You’ll just need to follow these few steps.
Book your service: You can obtain a quote for your shipment and book your service entirely online. After you select your date and confirm details such as your phone number, Sherpa will connect you with a driver. Once they do, you’ll need to make an initial payment with a credit card.
Prepare your car for shipping: You’ll want to clean your car inside and out and remove any personal items from your vehicle before shipping. Remember that loose items in the car can bounce around and damage your interior, so be sure everything is secure.
Be there for pickup: Since Sherpa only offers door-to-door shipping, your driver will come to you. You’ll want to go over your car’s condition with the driver to make sure everything is accurately accounted for in the bill of lading before handing it off.
Wait: The shipping time for your vehicle depends on traffic, weather, and your driver’s delivery schedule. Sherpa doesn’t offer GPS tracking, but you can make a phone call to customer service to check the status of your vehicle. Most Sherpa Auto Transport reviews mention on-time delivery, so you should receive your car within the quoted timeframe.
Accept delivery: All that’s left is to meet your driver at the delivery location or have a trusted friend or relative do it for you. Someone will need to inspect the car, sign the bill of lading, and pay the remainder of the bill with cash or a certified check.
Sherpa Auto Transport Phone Number: (855) 910-0558
Stress-free auto shipping and transparent pricing.
Sherpa Auto Transport: Conclusion
The bottom line on Sherpa Auto Transport is that the company typically provides stress-free auto shipping and transparent pricing.
However, with limited options, not everyone can fulfill their shipping needs with Sherpa Auto Transport. If you are looking for shipping services for alternative vehicles or to places such as Alaska or overseas, you’ll need to look elsewhere.
Sherpa Car Shipping: Top Competitors
Our research team suggests getting no-hassle car shipping quotes online from multiple car transporters, whether you’re moving your vehicle a short distance or across the country. This way, you can compare rates and see which shipping company best fits your shipping needs.
Montway Auto Transport: Best Service Options
Based on several factors, we gave Montway Auto Transport 4.6 out of 5.0 stars, and the company won our award for Best Service. The transporter offers shipping in all 50 states, which means it can ship a car from New York, California, or Florida to Hawaii or vice versa.
Montway also ships cars internationally, offers expedited car shipping services, and can transport vehicles such as motorcycles, all with some of the most affordable rates in the shipping industry.
If you’re looking for discounts, you may want to check out AmeriFreight, which we designate as the car shipping provider offering the Best Overall shipping experience. Discounts are available for active-duty military members, students, first responders, senior citizens, and others.
Along with offering great savings, AmeriFreight ships to all 50 U.S. states and doesn’t require any money up front for car shipping services. We gave AmeriFreight 4.7 out of 5.0 stars.
Below are some frequently asked questions about Sherpa Auto Transport:
Is Sherpa Auto Transport a broker?
Yes, Sherpa Auto Transport is a broker. The company contracts car shipment services with a network of vetted and insured car carriers.
Where is Sherpa Auto Transport located?
Sherpa Auto Transport is headquartered in Charlotte, North Carolina.
What is the best auto transport company to use?
Our research team has identified companies such as Montway Auto Transport, Easy Auto Ship, AmeriFreight, and Sherpa Auto Transport as strong choices due to their reputations, competitive shipping quotes, and car shipping services. That said, one auto transporter may not be the right choice for every customer, so it’s important to get quotes from different companies and compare them.
Who owns Sherpa Auto Transport?
The owner and president of Sherpa Auto Transport is Brad Pritchett.
Our expert review team takes satisfaction in providing accurate and unbiased information. We identified the following rating categories based on consumer survey data and conducted extensive research to formulate rankings of the best car shipping companies.
Prices: A variety of factors influence cost, so it can be difficult to compare quotes between providers. Our team performs ongoing secret shopper analyses for different vehicles, services, and shipping routes to give this rating.
Services: Because each consumer has unique needs, it’s essential that an auto transport company offers an array of services. We take into account the availability of services, ability to guarantee pickup and drop-off dates, and insurance coverage options.
Reputation: Our team considers Better Business Bureau (BBB) ratings, a company’s history of service, and years in business when giving this score.
Customer Service: Reputable car shippers operate with a certain degree of care for consumers. We take into account customer reviews, BBB complaints, and the responsiveness of the customer service team.