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Montway Auto Transport Review
In Our Opinion:
Montway Auto Transport is one of the most popular auto shipping companies, and customer reviews show a provider with a reputation for good service and competitive prices. For customers looking for a streamlined and hassle-free shipping experience, Montway can be a logical choice.
24/7 customer service
Ships motorcycles, ATVs, SUVs, and vans
Doesn’t ship boats or RVs
No terminal-to-terminal shipping
Fewer perks than some competitors
After researching the top car shipping companies, we recognized Montway Auto Transport for Best Service. But what do Montway Auto Transport reviews say about the company?
This article will carefully examine Montway’s auto transport services and shipping costs – as well as Montway Auto Transport reviews from customers. But regardless of what you find in this article, we always recommend sourcing multiple car shipping quotes online so you can make the most informed decision when choosing an auto transporter.
Montway Auto Transport has more than 15 years of experience in the vehicle shipping industry and is headquartered in Schaumburg, Illinois near Chicago.
In 2021, Montway received the Bronze Stevie® Award for Innovation of the Year in the Business Service Industries category. The car transport company was also recognized as one of the fastest-growing private companies by Inc. 5000 and received a Patriot Award for being a Military Support Employer.
Montway Auto Transport Pros and Cons
Montway Auto Transport Cost
Montway offers an instant quote tool on its website homepage to help you get a better idea of how much it might cost you to ship your car. We managed to calculate the car shipping cost for a 2018 Toyota Camry in running condition in just a few minutes.
Montway Auto Transport Car Shipping Cost Estimates
Here’s what we received through the quote tool when entering various locations:
Houston, Texas to Los Angeles, California, door-to-door open shipping: $899 ($859 with cash discount)
Houston, Texas to Los Angeles, California, door-to-door enclosed shipping: $1,459 ($1,419 with cash discount)
Raleigh, North Carolina to Jacksonville, Florida (461 miles), door-to-door open shipping: $719 ($689 with cash discount)
Raleigh, North Carolina to Jacksonville, Florida (461 miles), door-to-door enclosed shipping: $1,109 ($1,079 with cash discount)
It’s important to note that some Montway Auto Transport reviews mention the final price being significantly higher than the original quote. This may or may not be the case for you.
Montway Auto Transport Cost-Per-Mile
Mileage is one of the main factors in the cost of shipping a car with Montway. Like most vehicle transport companies, Montway charges customers on a per-mile basis. So while the overall cost of long-distance shipping, such as a cross-country move, is higher, the rate you’ll pay per mile is less.
Here’s how Montway Auto Transport’s per-mile cost breaks down:
$1.96 per mile for distances under 500 miles
93 cents per mile for distances between 500 and 1,500 miles
58 cents per mile for distances above 1,500 miles
Other Car Shipping Cost Factors
While shipping distance is one of the most influential factors in the cost of shipping a car, it’s not the only one. Other variables can significantly affect how much you pay to move your vehicle.
Here are some of the main considerations:
Time of year: Shipping a car during the summer or in January usually means additional expense.
Cost of fuel: When truck drivers have to pay more for fuel, the extra cost is passed on to customers.
Vehicle operability: Inoperable vehicles are more expensive to ship than fully operational cars.
Type of car: Larger autos and specialty vehicles such as RVs and motorcycles tend to cost more to ship.
Road conditions: Factors such as traffic, construction, weather, and the condition of the highway can influence the cost of car shipping.
Type of transport: Choosing an option such as enclosed shipping or expedited transport means paying a higher shipping price.
Shipping destination: Transporting a car from terminal to terminal is cheaper than having the shipping company do a drop-off at your door. Montway only offers door-to-door shipping, however.
While closed transport means a more secure shipping process, Montway says using this method of transportation can increase a shipping bill by 30% to 40%.
Montway Auto Transport Discounts
For customers looking to get cheap car shipping, Montway does offer discounts. Active duty military personnel and veterans can receive a discount by calling a customer service representative, and you can knock money off your bill by paying in cash.
Another way to save is by transporting multiple vehicles at once. It also helps to be a returning customer since you may qualify for a lower rate.
If you decide Montway isn’t the auto transportation company for you, you can get a full refund if your vehicle hasn’t been assigned to a carrier. If a carrier is assigned, you’ll receive a refund minus a $199 service fee or the amount of your partial payment, whichever is less.
Montway Auto Transport Car Shipping Services
Montway Auto Transport offers auto transport to and from the continental U.S. as well as Hawaii and Alaska. The provider brokers deals with car shippers across the country to offer several methods of vehicle transport.
Here’s an overview of the shipping services available through Montway:
Classic car shipping
Open trailer transport
Enclosed trailer transport
When transporting cars, Montway lets you ship personal items in one suitcase or box up to 100 pounds at no extra cost. Several Montway Auto Transport reviews mention this being helpful. Due to safety regulations, the truck driver can inspect the vehicle for unlawful items.
Types of Vehicles Supported
Montway Auto Transport ships most vehicle types. These include:
Vehicles not eligible for shipping through Montway Auto Transport include RVs, trailers, and boats.
Montway Auto Transport Shipping Insurance
Montway Auto Transport makes sure that any shipment it brokers is insured. All land shipments come with Inland Marine Cargo insurance coverage up to $100,000. This is carried by the motor carrier but has certain limitations.
If you’re shipping by sea, the oceanic transporter is deemed responsible via the terms and conditions of the shipping agreement. So if you ship outside of the continental U.S., we recommend reading the fine print.
How To Ship a Car With Montway Auto Transport
Many Montway Auto Transport reviews celebrate the company’s easy shipping process. This is especially great news if you’re shipping a car for the first time. But what exactly is that process?
Here are the steps to shipping your car with Montway:
Book your service: After getting a quote, you can book your service with Montway, including choosing your preferred dates and shipping methods. If you need to ship your car in a hurry or even get next-day service, it may be possible for an extra fee.
Prepare your car to be shipped: Montway allows you to pack 100 pounds of personal items in the trunk of your vehicle. But before you ship your car, be sure to secure all loose items that may get tossed around the vehicle and cause damage during shipment.
Get your car picked up: Since Montway Auto Transport doesn’t offer terminal-to-terminal shipping, your driver will come pick your car up at or near a destination you choose. For most people, that’s their home.
Wait: Depending on the shipping distance, weather and traffic conditions, and your motor carrier’s schedule, your shipment could take several days.
Collect your vehicle: Because Montway only offers door-to-door shipping, your car will arrive close to your home or another destination you choose. You or someone you trust should sign the Bill of Lading when the vehicle gets there. This is an official legal document that acts as a receipt and contains all the details of your shipment.
Montway Auto Transport Reviews & Ratings
In designating Montway as the car shipping company with the Best Service, our research team looked at Montway Auto Transport reviews from industry experts and customers.
Montway has mostly positive reviews on websites such as Trustpilot and the Better Business Bureau (BBB). The vehicle transport company is accredited by the BBB and carries an A+ rating from the agency. From over 2,000 customer reviews on the BBB website, Montway averages a 4.5 out of 5.0-star customer rating.
Montway Auto Transport reviews are similar on Trustpilot, where the car shipper has a 4.5 out of 5.0-star rating based on over 980 reviews. Even though these are good scores for any business, some of Montway’s auto shipping competitors boast higher ratings from the BBB, Trustpilot, or both.
Positive Montway Auto Shipping Reviews
In many of the Montway Auto Transport reviews we found, people who had positive customer experiences said their vehicles arrived on time and without damage or much hassle. In fact, 10% of reviewers mentioned an “easy process” when dealing with Montway.
Here are some positive customer reviews:
“Prompt pickup and super-fast delivery. Got my car from Seattle [area] to New York area in just [six] days. No scratches or damages to the car.”
– Manoj B. via Trustpilot
“The trucking company picked by Montway, Kotermak Auto Transport, was awesome. My car went into the trailer smoothly and was never moved from the spot until it was delivered at its destination. The [trucker] was very courteous and polite. Overall, this move exceeded my expectations.”
– Imran S. via BBB
Negative Montway Auto Transport Shipping Reviews
As for less favorable Montway Auto Transport reviews, we found that less-than-satisfied customers experienced a few common issues. These included vehicle damages, surprise costs not included in the original shipping quotes, and truck drivers being late on pickup dates and delivery dates.
It should be noted, however, that Montway responds to 62% of reviews on average.
Here are two negative Montway Auto Transport reviews worth noting:
“Montway is the typical broker. Promises everything, but one hour before delivery, ‘Sorry we can’t cover your load.’ Left me with two vehicles to move at the last minute.”
– Robert B. via BBB
“Don’t use this company! They subcontracted the transport, and our car was totaled. This was a four-hour transport. Horrible customer service, and the claim they filed with the subcontractor’s insurance company went nowhere.”
– Truet M. via Trustpilot
Montway Auto Transport: 4.6 Stars
With affordable rates, plenty of discounts, and lots of positive Montway Auto Transport reviews, we believe the company is an excellent choice for most people looking to ship a car. Our team of experts awarded the auto transporter 4.6 stars and recognized Montway for the Best Service in the industry.
Keep in mind that Montway doesn’t offer transport for specialty vehicles such as boats and RVs. It would be nice for Montway to offer GPS tracking as well, but customers can inquire about the location of their vehicles at any time.
Even if Montway Auto Transport checks all your boxes for car shipping, our experts advise getting no-obligation, free quotes from multiple car shipping companies before making a financial commitment. Two other car transport providers worth checking out are Easy Auto Ship and Sherpa Auto Transport.
Easy Auto Ship: Best Benefits
Easy Auto Ship is one car shipping provider that may appeal to budget-conscious customers. Our research experts found that Easy Auto Ship has some of the cheapest rates among car transport companies and honors quotes for up to 30 days. Easy Auto Ship gets our award for Best Benefits and an overall rating of 4.5 out of 5.0 based on reputation, prices, services, and customer service.
Like Montway, Easy Auto Ship offers shipping in all 50 states and international transport. The company also has an A+ rating from the BBB and 4.6 out of 5 stars on the BBB website based on customer reviews.
Those who want to know the cost of shipping up front might want to consider Sherpa Auto Transport. The Charlotte, North Carolina-based company offers similar services to Montway with enclosed transport, open transport, and door-to-door shipping but no terminal-to-terminal shipping.
However, unlike Montway, Sherpa guarantees the price you’re quoted is the price you’ll pay. The company also offers a Clean Car Guarantee, which gets you a reimbursement of up to $20 for a car wash after your car arrives.
Sherpa earned our Best for Locked-In Pricing award and an overall rating of 4.5 out of 5.0 based on reputation, prices, services, and customer service. Despite only being four years old, Sherpa is a BBB-accredited business with an A+ rating. Customers gave Sherpa 4.9 out of 5.0 stars on the BBB website.
Stress-free auto shipping and transparent pricing.
FAQ: Montway Auto Transport Reviews
What is the best auto transport company?
Our research experts have found that Montway Auto Transport, Sherpa Auto Transport, and Easy Auto Ship can be great options for vehicle transportation. Ultimately, deciding which company is right for you depends on budget, shipping destination, and transport type.
Is Montway Auto Transport a broker?
Like most auto transport companies, Montway brokers shipping contracts with a network of long-distance car carriers across the country. By acting as a go-between, it works to find consumers the best deal and streamline the shipping process.
How long does Montway Auto Transport take?
The time frame on auto transport varies by distance and location, but it usually takes one to five days.
What is the phone number for Montway Auto Transport customer service?
If you need to reach Montway Auto Transport for support, you can call customer service at 888-497-9792. You can also get text-based help from live chat support online at montway.com.
Our expert review team takes satisfaction in providing accurate and unbiased information. We identified the following rating categories based on consumer survey data and conducted extensive research to formulate rankings of the best car shipping companies.
Prices: A variety of factors influence cost, so it can be difficult to compare quotes between providers. Our team performs ongoing secret shopper analyses for different vehicles, services, and shipping routes to give this rating.
Services: Because each consumer has unique needs, it’s essential that an auto transport company offers an array of services. We take into account the availability of services, ability to guarantee pickup and drop-off dates, and insurance coverage options.
Reputation: Our team considers Better Business Bureau (BBB) ratings, a company’s history of service, and years in business when giving this score.
Customer Service: Reputable car shippers operate with a certain degree of care for consumers. We take into account customer reviews, BBB complaints, and the responsiveness of the customer service team.