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CarShield vs CARCHEX: Extended Warranty Comparison (2020)

  • Both CarShield and CARCHEX are popular third-party extended warranty companies.
  • While CARCHEX is known for providing quality coverage for high-mileage vehicles, CarShield is considered one of the most affordable providers in the industry.
  • Read our CarShield review and see how the company’s coverage compares to CARCHEX.

Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below.

For a relatively small monthly payment, an extended car warranty can protect your wallet from expensive repair bills. These warranties come in all shapes and sizes and can be purchased through a dealership or a third-party company, of which there are hundreds. Below, we review one of the more popular third-party warranty companies, CarShield, and compare it to another industry leader, CARCHEX.

When shopping for an extended auto warranty, the best thing to do is call around, ask questions, and get quotes. As you research the best extended car warranty companies, we recommend you consider both CARCHEX and CarShield. 

Top Extended Car Warranty Providers
Best for Older Vehicles Best Prices
logo logo carshield
CARCHEX CarShield
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Get Quote Get Quote
(866) 254-0205 (800) 563-2761
   

CarShield vs CARCHEX: Extended Warranty Highlights

Each extended car warranty has its strengths, and below we’ve compiled the key benefits of CarShield and CARCHEX coverage.

CarShield Overview

CarShield logo

If you’re someone who squirms at the thought of an unexpected repair with a hefty bill, you may wonder if car warranties are worth it. Vehicle service contracts can provide a sense of relief by offering assurance that your car’s covered repairs will be taken care of both mechanically and financially. 

When looking for the best third-party auto warranty, it’s important to research your options. Some of the most important considerations include:

  • Mileage restrictions
  • Coverage exclusions
  • Deductibles and premiums
  • Where the vehicle can be serviced
  • The period of time of the coverage
  • Parts of the car the protection plans cover
  • Whether the warranty has geographic restrictions

CARCHEX Overview

CARCHEX logo

CARCHEX has a strong reputation of quality customer service, as evidenced by the company’s Better Business Bureau A+ rating and accreditation, as well as other online review scores. The company’s mission has always been to act as a consumer advocate and to help them throughout the entire process of buying and owning a car, and it shows in their policies and practices. CARCHEX take a customer-centric approach to their sales process, advising shoppers on the best plan for them rather than pressuring them to make a decision.

CARCHEX is also known throughout the automotive industry as trustworthy. The company has been around for over 20 years and has partnerships or endorsements from premier brands like CARFAX, Kelly Blue Book, and Edmunds.

We’ve done the research for you on CarShield extended warranties. Here’s an overview of the pros and cons of CarShield’s coverage plans.

CarShield and CARCHEX: Pros & Cons

We outlined the pros and cons of both providers below.

Provider Pros Cons
CarShield Covers new and used cars Excludes hybrids from coverage
Covers ATVs, motorcycles, and RVs Low BBB rating
Transferable to any subsequent owners Difficulty finding warranty plan details
CARCHEX Over 20 years of industry experience Cancellation fees
Coverage up to 10 years or 250,000 miles Extra cost for hybrid vehicles
“Customer Experience Above All” promise Limited coverage for luxury vehicles

car and the driver

CarShield vs CARCHEX: Coverage Options

Below, we compare CarShield and CARCHEX based on their coverage options.

CarShield Coverage Plans

CarShield advertises that it has a plan for every type of driver, whether you have just purchased a new car, are trying to extend the life of an aging car, or have an expired factory warranty. Let’s dig in to its plans to see what they actually cover:

  • New Car Diamond: Similar to a manufacturer’s new car warranty, this is a bumper-to-bumper warranty and covers everything from the engine and transmission to the starter, fuel pump, steering, brakes, electrical, air conditioning and heating, and more. 
  • Platinum: A comprehensive coverage plan for high-mileage vehicles, Platinum protects parts that tend to wear out over time, like the engine, transmission, air conditioning and heating, starter, fuel and water pump, among others.
  • Gold: This mid-level coverage option is a basic plan that covers a nice balance of vehicle components. Things like the engine, transmission, A/C, and power windows are covered, and it’s a sensible choice for lower-risk vehicles, like those with less than 100,000 miles. 
  • Silver: This is CarShield’s most affordable policy with coverage for your vehicle’s most important parts, such as the transmission, alternator, and water pump. 
  • Aluminum: This unique plan is tailored for modern vehicles with advanced electrical and electronic systems. Complex systems are covered, but it can also cover basic control and infotainment systems. 
  • Motorcycle & ATV: As mentioned, CarShield offers two level of coverage for motorcycles, all-terrain vehicles, RVs, and other vehicles.

Each of the six coverage levels has several contract options, so you can further customize your protection.

CARCHEX Coverage Plans

CARCHEX offers five coverage plans with term limits up to 10 years or 250,000 miles, whichever comes first. These contracts range from basic powertrain protections to exclusionary bumper-to-bumper coverage, much like what you’d see with a factory warranty.

  • Titanium: Exclusionary coverage that protects most mechanical and electrical components except for normal wear-and-tear parts and routine maintenance components
  • Platinum: Covers many stated components like your electrical, steering, suspension, brake, and hi-tech systems
  • Gold: Protects most major systems and suited for vehicles with more than 60,000 miles on the odometer
  • Silver: Covers your powertrain components alongside a few additional components like your air conditioning and electrical systems
  • Bronze: Powertrain coverage for your engine, transmission, and drive axle

CarShield vs CARCHEX: Reviews & Ratings

Customer reviews can be another factor when considering a provider’s overall quality. Below, we’ve included customer reviews for both companies so you can get a better understanding of what your customer experience may look like.

CarShield Reviews

We already mentioned CarShield’s less-than-perfect BBB rating. The BBB has also issued one warning about the company regarding a pattern of complaints alleging misleading sales and advertising practices. While this may sound alarming, there are a couple of things to keep in mind. 

  1. If you compare the number of complaints to the number of policies sold over the same time period (36 months), a very small percentage of customers take issue with CarShield.
  2. Not all companies respond to BBB comments or get accreditation, as it can be expensive for large companies.

Positive reviews on other websites somewhat quell the initial reaction from these red flags. On Trustpilot, CarShield has 4.1 stars with over 13,000 reviews. The company has close to 4,000 Google reviews, averaging at 4.0 stars.

Of his customer service experience, one Trustpilot reviewer wrote:

“The agent was very helpful and thorough in explaining the plan for my vehicle. The agent explained how the plan works for me and the options I have to seek repairs. I asked enough questions to feel that the plan was well suited for my vehicle.”

Others describe the coverage as “simple” and “excellent.” CarShield contract owners said the customer service is professional, gracious, courteous, and kind. 

However, there are patterns of frustration among the mediocre and negative reviews. Most notably, reviewers complain that their claims are denied. (This is one reason why it’s so important to read your contract and know exactly what is and isn’t covered.)

Customers are also frustrated that the claims companies that work with CarShield are closed on the weekends and that the process from accepted claim to repair is too long. 

CARCHEX Reviews

On the other hand, CARCHEX received an A+ rating from the BBB and a similarly high rating from Trustpilot. However, like many extended car warranty providers, CARCHEX has overall mixed reviews. Here are a few customer reviews about the company.

“CARCHEX had what I was wanting in terms of duration of contract, items covered and price. This is my second CARCHEX contact purchase this year and my representative was knowledgeable and personable. No pressure sales, no crazy discount deadlines or other tactics.” -Mark E. via BBB

“I called to get a quote on my new car, and I dealt with a very pushy salesman. I told him I just wanted a quote, background on the company, to go over their plans, and then to call a few other places to compare. He proceeded to call me stupid and dumb for doing that because the other companies I was looking into didn’t have good ratings.” -Shannon F. via BBB

CarShield vs CARCHEX: Cost

Below, we’ve outlined what the most comprehensive coverage plan from each provider would cost for a 2018 Toyota Camry with 28,000 miles on the odometer.

Provider Coverage Plan Cost
CarShield’s New Car Diamond plan 5 years / 100,000 miles $83.28 for 18 months
CARCHEX’s Titanium plan 5 years / 100,000 miles $136.17 for 18 months

CarShield has an extended warranty plan for almost any budget. We particularly like the flexibility of the company’s month-to-month options. CarShield also has low deductible options. Though, keep in mind that a lower deductible means a higher premium.

When we called for quotes, the price we received for bumper-to-bumper coverage was $1,000 cheaper than some of the other providers we contacted. Another perk is that CarShield doesn’t require a down payment in addition to your first payment. With other extended warranty companies, we’ve seen these range from $50 to $350.

To get a free quote customized to your vehicle, provide CarShield with basic contact information and your car’s year, make, model, and mileage.

Best Prices

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logo carshield

 

Get Quote

(800) 563-2761

Our research found this provider to be the most affordable. Plus, it offers monthly plans. 

When it comes to coverage, you won’t be short on choices with CARCHEX. There are several contract options under each of the five coverage tiers. Those contracts can be further customized. CARCHEX covers some vehicles until they hit the 250,000-mile mark, which is ideal for drivers who want to continue protection for their older vehicle.

Like CarShield, CARCHEX is known to be a budget-friendly extended warranty provider. You can choose a deductible as low as $0, and the quotes we received were some of the lowest on the market. The company’s No-Haggle, Low-Price, Every Day Guarantee™ means that you don’t to ask for discounts – you’re given the best price up front.

Best for Older Vehicles

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logo

Get Quote

(866) 254-0205

Long coverage terms protect your high-mileage vehicle for years to come

Comparing CarShield & CARCHEX

When focusing on one third-party car warranty company, it can be eye opening to see how they compare to other providers. While CarShield has many facets that shoppers will find attractive, like the length of time it’s been in the industry and the broad range of contracts it offers, CARCHEX is worth considering for these two reasons, as well.

The two companies are similar, offering plans for both new and used vehicles through a variety of tiered, customizable contracts, but the difference is in the details. Like CARCHEX, CarShield plans include 24/7 roadside assistance, towing, and rental car assistance or coverage, and it also allows drivers to choose a repair facility. When the fine print of the vehicle service contracts are examined, CARCHEX tends to offer slightly higher allowances. 

According to Angie’s List, the national average towing cost is $109 and a battery service can cost between $75 and $120. That means you can expect either provider to cover most of the costs, but it may not be completely free.

If you own a hybrid, it’s worth mentioning that it may be difficult to find coverage through CarShield. Some CARCHEX contracts do cover hybrids, but you can expect to pay extra.

CARCHEX vs. CarShield

  CARCHEX CarShield
Deductible range $0 deductible plans available $0 deductible plans available
Years in business 21 15
Number of coverage levels Five tiers of plans (21 contracts total) Six tiers of plans (one for specialty vehicles)
Roadside assistance $50 max per occurrence (up to 10 occurrences) $75 per occurrence ($400 limit per contract)
Towing $100 per occurrence $75 per occurrence
Rental car $35 per day up to 5 days ($175 total) $40 per day up to 4 days ($160 total)
Waiting period (before contract takes effect) 30 days and 1,000 miles 30 days and 1,000 miles
Term lengths offered Up to 10 years Call for maximum terms
  Get Quote Get Quote

Data based on CARCHEX Titanium sample contract and CarShield New Car Diamond sample contract. Check your specific contract for any variations.

Who Should Provide Your Extended Warranty?

A quick glance at the above chart reveals that, on paper, there aren’t stark differences between the two companies. When it comes to picking the best extended car warranty provider, it comes down to the details. A lot of that will be based on what you value in a provider, your specific vehicle, and how much you want to pay.

The best way to know this for sure is to get quotes from several providers, starting with these two industry leaders. That way, you can talk to their specialists and get customized quotes based on your car – and get a taste for customer service.

Top Extended Car Warranty Providers
Best for Older Vehicles Best Prices
logo logo carshield
CARCHEX CarShield
black star black star black star black star black star black star black star black star black star black half star 5 1
Get Quote Get Quote
(866) 254-0205 (800) 563-2761
   

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