Comparing car warranty contracts

CARCHEX vs. Endurance Extended Warranty: 2020 Review

  • CARCHEX and Endurance offer extended auto warranties for new and pre-owned cars.
  • We compare CARCHEX vs. Endurance and their available plans.
  • Why buy an extended warranty? An extended warranty can increase resale value and save you thousands of dollars in repair costs.

Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below.

Should you choose CARCHEX or an Endurance warranty for your car, and why does it matter?

An extended auto warranty can cover the cost of expensive repairs once the manufacturer’s warranty expires, but choosing the right provider can make all the difference. In this guide, we compare CARCHEX vs. Endurance – two of the leading providers of extended warranties – including their coverage, cost, and customer service.

CARCHEX vs. Endurance
We reviewed the best extended warranty companies to find the best.
Get a free quote from two of our top providers.
Best for Older Vehicles Best Direct Coverage
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CARCHEX Endurance
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(866) 254-0205 (877) 374-1840
   

Is An Extended Car Warranty Really Worth It?

Before you even start comparing providers, you may be wondering about the benefits of having an extended warranty. The answer to this question depends on your vehicle and your driving habits. Is your car an ultra-reliable brand? Do you expect to put more than 100,000 miles on your vehicle? Does your vehicle’s manufacturer offer a shorter warranty than you expected?

Here are a few reasons why an extended warranty is a good option:

  • An extended warranty can give you peace of mind.
  • Extended warranty companies help you in the event of a breakdown, so you don’t have to negotiate price or repairs with the mechanic on your own.
  • Manufacturer warranties don’t last forever. In fact, many only last three years or 36,000 miles. An extended warranty continues your coverage sometimes up to 10 years.
  • Vehicles are lasting longer and going greater distances, meaning you may be more likely to need a major, costly repair. A service contract can save you thousands on replacement parts.

There is an added benefit to choosing a third-party warranty company. Edmunds.com explains:

“The only benefit to getting an extended warranty as you purchase a car is the ability to wrap the warranty’s cost into your financing. But unless you’ve shopped in advance and can negotiate a lower price for the extended warranty on the spot, this route could cost you more in the long run.”

Head-to-Head Comparison: Endurance vs CARCHEX

Two key players in the industry, Endurance and CARCHEX, have provided vehicle service contracts for over 10 years. While they both offer extended car warranties, an Endurance warranty and a CARCHEX warranty are different in terms of coverage and benefits.

Let’s break it down.

Endurance Warranty Overview Endurance mode

Who is Endurance?

  • Endurance offers five levels of coverage, from powertrain to exclusionary coverage.
  • All Endurance plans come with Endurance Elite Membership.
  • Endurance handles all claims, so you only communicate with one company.
  • Endurance has relatively positive reviews, though it is not BBB accredited.

Endurance Plans

Endurance offers five coverage plans:

  • Secure: The Secure plan covers powertrain components, including the engine, drivetrain, and transmission. It is the most basic and affordable plan.
  • Select Premier: This plan is a step up from the Secure plan with additional coverage for cooling system components, fuel delivery systems, and electrical components. This plan is best for high-mileage vehicles.
  • Secure Plus: Slightly more comprehensive than Select Premier, this plan also covers steering components. It has a short waiting period of 30 days or 1,000 miles.
  • Superior: With the highest stated component coverage, the Superior Plan covers almost all vehicle system components, except for seals and gaskets.
  • Supreme: The Supreme plan is a “bumper-to-bumper” or exclusionary plan, meaning the service contract only lists items that are excluded from coverage. This is the most extensive plan and therefore the most expensive.

While Endurance offers coverage up to 200,000 miles under certain plans, some coverage information and terms are not readily available or easy to find on their website. Though sample contracts are available for each plan, customers may find it difficult to obtain important information.

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Additional Benefits

Endurance warranties include additional “coverage” for drivers under their Endurance Elite Membership, a one-year program that comes with all plans and includes:

  • Key locator
  • ID theft protection
  • Key fob replacement
  • Endurance Protect app
  • 24/7 roadside assistance
  • Up to two annually replaced tires
  • Repair finance loans up to $5,000
  • $250 in member rewards with partnered merchants
  • Live personal concierge for reservations, directions, emergencies, etc.

Exclusions

Like many extended warranties, Endurance coverage excludes repairs and replacements due to wear and tear, neglect, weather, and accidents.

Car driving in snow
Most car warranties don’t cover damage done by weather or other environmental elements, such as snow or salt.

Endurance Cost

One of the advantages of having an Endurance extended warranty is that all processes are handled by Endurance itself. Unlike some other providers, Endurance doesn’t simply promote plans offered by other companies.

Unfortunately, this means only one contract is available under each level of coverage: an Endurance contract. This can limit your competitive pricing options. Currently, a deductible with Endurance is typically between $50–$200.

In our research, we found Endurance costs to run about $69 to $180 per month. The initial down payment could be between $150 to $350. The monthly cost is average, if not slightly above, but not all extended car warranty providers will require a down payment.

Endurance Reviews

Endurance has an overall positive reputation among third-party warranty companies, but the company’s BBB (Better Business Bureau) rating is not the highest among its competitors. They have a current BBB rating of B+.

This is what one Endurance customer said on Trustpilot:

“My issues have been resolved with Endurance. Initially the process was stressful, but ultimately they resolved my vehicle’s damages and fully covered the repairs for both parts and labor.” – Daniel R. 

The majority were pleased with the service, though some customers complained they could not immediately download their policy or had to wait longer periods for reimbursement.

Quick Facts

    • Started in 2006
    • Coverage up to 20 years or 200,000 miles
    • Official name is Endurance Warranty Services, LLC
    • Located at 400 Skokie Boulevard, Suite 105, Northbrook, IL 60062-7937
 

 

 

Pros Cons
Excellent coverage Higher number of complaints from customers
Directly handles claims Fewer contract options (in other words, fewer pricing options)
Long terms for high-mileage vehicles  

 

Best Direct Coverage

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(877) 374-1840

Industry veteran that handles your plan directly, from quote to claim

CARCHEX Warranty Overview CARCHEX logo

Who is CARCHEX?

  • CARCHEX is endorsed by many reputable companies, including Edmunds, CARFAX, Kelley Blue Book, and more.
  • The company is BBB accredited and has a high satisfaction rate.
  • CARCHEX offers five coverage levels, including powertrain and bumper-to-bumper coverage, from several plan providers.
  • All plans are insured, so you know repairs will be paid.

CARCHEX Plans

With terms ranging from five to 10 years, CARCHEX offers five coverage levels with several plan options under each tier:

  • Bronze: Bronze powertrain coverage cuts the cost of repairs on your engine, drivetrain, transmission, and cooling system. This is the most basic and affordable coverage plan.
  • Silver: This coverage plan includes the powertrain, fuel delivery system, air conditioning, and electrical components.
  • Gold: This plan is best for vehicles with more than 60,000 miles. It covers all components under the Bronze and Silver plans, as well as steering and braking components.
  • Platinum: Like Endurance’s Superior plan, this plan is the one with the highest stated component coverage. It also includes coverage for heating/cooling, advanced electrical components, and suspension.
  • Titanium: This is CARCHEX’s exclusionary coverage plan, and therefore it is the most comprehensive and expensive option.

In addition to the components stated above, CARCHEX Care Gold, Platinum, and Titanium plans offer seal and gasket coverage.

CARCHEX provides sample contracts online and makes it easy to find terms and information for each contract.

Additional Benefits

CARCHEX offers the following “coverage” for all of its customers:

  • Key lock-out service
  • Battery jump service
  • 24/7 roadside assistance
  • Car rental reimbursement
  • Towing and wrecker services
  • Emergency gas delivery service
  • Limited trip interruption reimbursement for hotels, food, etc.

Exclusions

Coverage plans limit repairs and replacements in a similar manner to Endurance. Damages caused by wear and tear, weather, neglect, and accidents are excluded from coverage. In addition, CARCHEX plans do not cover replacements for tires, brake pads, windshield wiper blades, and other routine maintenance items.

CARCHEX Cost

Most CARCHEX warranty plans cost $100 to $150 per month. However, the cost of an extended warranty will depend on the model and year of the car, as well as your current mileage. CARCHEX deductibles can range from $0 to about $200.

Though CARCHEX is not the direct provider, it has a larger number of available contracts to choose from based on the number of reputable providers it markets. Therefore, you have more competitive pricing options.

CARCHEX Reviews

With over 20 years of experience in the industry, CARCHEX has mastered customer service, thanks to their easy claims process, direct payments to repair facilities, and prompt responses from specialists. They are BBB accredited with a current BBB ranking of A+.

Here’s what one CARCHEX customer said about their service on Trustpilot:

“My alternator went out on my 2011 Nissan Maxima. I called CARCHEX to set up a claim within minutes they told me it was covered under warranty. CARCHEX saved me a lot of money!” – Jackema W. 

The majority of CARCHEX customers were satisfied with their service and the claims process, especially the low pressure to buy.

Quick Facts

    • Started in 1999
    • Coverage up to 10 years
    • Located at 118 Shawan Road, Suite 210, Hunt Valley, MD 21030-1318

 

 

Pros Cons
Greater number of available contracts Company does not handle all processes directly (claims are handled by contract providers)
Bumper-to-bumper coverage available  
Higher customer satisfaction and fewer complaints  

 

Best for Older Vehicles

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Get Quote

(866) 254-0205

Top-rated provider with unmatched customer service and affordable coverage

 
man with a phone in front of the open hood of a broken car
An extended auto warranty can cover the cost of expensive repairs, but choosing the right provider can make all the difference.

Endurance vs. CARCHEX: Our Pick

Sometimes your vehicle fails regardless of how well you take care of it. Brandon Grade, Service Advisor at Findlay Toyota in Las Vegas, states, “Regular maintenance and inspections can help a problem be caught before a catastrophic failure happens. But I don’t believe you are going to be able to prevent a window motor failure, regardless of how well you maintain your car.” In cases like this, you need an extended car warranty.

When it comes to Endurance vs. CARCHEX extended warranties, we believe either company could be a good solution for affordable protection, easy claims procedures, and no-nonsense customer service. The best way to find the right fit for you and your vehicle is to compare quotes between providers.

A Direct Competitor Comparison

When choosing the best extended warranty provider for your specific vehicle, there are several factors you should take into account:

  • Competitive prices
  • Ease and convenience
  • Plan flexibility and customization
  • Transparency (understanding the fine print)

Both CARCHEX and Endurance offer high-level service, but it’s the details that matter. It’s a close race, but you can see for yourself with this head-to-head comparison of Endurance vs CARCHEX.

 

 

 

 

 

 

  Endurance CARCHEX
Coverage Levels 5 5
Contracts Available 5 21
Deductibles $0–$200 $0–$200
BBB Rating C+ A+
BBB Complaints 577 79
Years of Experience 14 21
Accepted Repair Sites 30,000+ 30,000+
Transferable Plans Yes Yes
Cancellable Plans Yes Yes
30-Day Money-Back Guarantee Yes Yes
Endorsements Courtney Hanson, Katie Osbourne, and Vehicle Protection Association CARFAX, SiriusXM, RepairPal, DMV.org, CarAdvise, AutoBlog, Zubie, Kelley Blue Book, Edmunds.com, and more
  Get Quote Get Quote

Protect Your Car: Compare Quotes

Your car isn’t getting any younger. To find the most affordable prices and the best level of coverage for your specific vehicle, we recommend calling CARCHEX, Endurance, and any of the best extended car warranty companies for quotes. A specialist will contact you promptly to discuss plan options without the pushiness of other warranty companies.

CARCHEX vs. Endurance
We reviewed the best extended warranty companies to find the best.
Get a free quote from two of our top providers.
Best for Older Vehicles Best Direct Coverage
logo logo endurance
CARCHEX Endurance
black starblack starblack starblack starblack star black starblack starblack starblack starblack star
Get Quote Get Quote
(866) 254-0205 (877) 374-1840
   
 


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  1. Be cautious when dealing with these people! They could CARELESS about what you have to say, they just continue to talk over you with their sales pitch, occasionally pausing to pretend like they’re interested in what you have to say! They will try their hardest to get you to put that $100 down even tell you to lie to your spouse and then tell you they’re salary! That’s BS. THEY MAY NOT GET COMMISSION BUT THEY GET SOMETHING FOR YOU PUTTING THAT $100 DOWN AND THEY TELL YOU THAT YOU HAVE 30 DAYS TO CHANGE YOUR MIND AND YOU CAN CANCEL AT ANYTIME IN THOSE 30 DAYS AND STILL GET A FULL REFUND AND STILL GET THE $250 ONLINE GIFT CERTIFICATE! WELL ITS BEEN ALMOST 7 DAYS, I HAVEN’T GOTTEN ANYTHING YET, NOT A POLICY, NOT THE $250 GIFT CERTIFICATE, NOTHING! IVE BEEN TRYING TO CALL THEM FROM DAY ONE AND HAVE LEFT MESSAGES TELLING THEM, I WANT A REFUND BECAUSE THIS IS A SIGN OF HOW THEY RUN THEIR BUSINESS AND ITS MATCHING UP WITH THE REVIEWS/COMPLAINTS ABOUT THIS COMPANY! IF YOU DON’T HAVE MONEY CONCERNS AND YOU HAVE NOTHING BETTER TO DO THAN BE ON THE PHONE ALL DAY TRYING TO CANCEL, MAKE A CLAIM, THEN FIGHTING TRYING TO GET YOUR CLAIM ACCEPTED, THEN THIS IS THE PLACE FOR YOU!

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