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Progressive Auto Insurance Reviews, Coverage, and More (2021)

Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below.

Car driving down the road
Progressive Auto Insurance
In Our Opinion:
As a household name, Progressive offers auto, motorcycle, and recreational vehicle insurance in all 50 states. The company sells unique coverage options in addition to its standard suite of products, but price inconsistencies and negative customer service reviews may deter drivers. We’ve named Progressive “Best for High-Risk Drivers” because of its low-cost plans for drivers with DUIs or DWIs on record.
Industry Standing
95
Availability
100
Coverage
95
Affordability
90
Customer Service
90
Online Experience
100
Pros
Online Experience
Usage-based plans available
Safe driving reward discounts
Teen/student discounts
Special coverage options (roadside assistance, rideshare coverage, etc.)
Cons
Rate increases/higher premiums
Average customer service ratings
95

Progressive is one of the most well-known auto insurance companies in the U.S. In this article, we discuss Progressive auto insurance reviews, coverage, costs, and more.

Auto insurance is an absolute necessity for every driver, regardless of how confident you are in your driving skills. If you’re shopping for insurance, then you’ll have many major players to choose from. Read on to learn about the highlights and concerns Progressive customers have in 2021. Or, fill out the form below to start getting free, personalized quotes from the best car insurance companies in your area.

Progressive Auto Insurance Coverage Options

According to data from the Insurance Information Institute, 77 percent of drivers purchase comprehensive coverage and liability insurance, and 73 percent of drivers also purchase collision insurance. There are many more types of auto insurance plans, and Progressive auto insurance policies have extra coverage options drivers may not easily find elsewhere. 

Progressive car insurance plans include: 

  • Liability coverage: Covers medical bills, lost income, legal fees, and damaged property in the event that you hit someone else
  • Comprehensive coverage: Protects your vehicle from fire, theft, vandalism, animals, weather, and broken glass
  • Collision coverage: Covers repairs and replacements to your vehicle in the event of a collision, regardless of who is at fault
  • Uninsured/underinsured motorist coverage: Covers medical expenses and vehicle damage expenses if you are in an accident with an uninsured driver
  • Medical payments: Covers medical bills for yourself and any passengers after an accident, regardless of fault

Progressive also offers the following coverage add-ons:

  • Rental car reimbursement: If your accident is covered, Progressive will provide up to $50 per day for a rental.
  • Loan/lease payoff: This insurance option helps you pay the remaining balance of your loan or lease if you total your vehicle. 
  • Complementary pet coverage: Progressive auto insurance covers your vet bills up to a certain amount if your pet is injured in a collision. 
  • Custom parts and equipment value: CPE coverage insures items you add to your vehicle, such as GPS units or custom wheels, up to a certain amount. 
  • Roadside assistance: Towing is provided for free to the nearest mechanic (within 15 miles). Drivers also get lock-out services, flat-tire changes, fuel deliveries, and more. 
  • Rideshare coverage: Unlike some plans that only extend coverage to Uber and Lyft drivers once they’ve accepted a ride, Progressive covers rideshare drivers while they’re waiting for a customer. 

How Much Will You Pay for Progressive Car Insurance?

Progressive auto insurance is priced about average across the country. The insurer is popular for its discounts and rewards for safe drivers, which can help you lower your rates. 

Adding a teen driver to your existing plan can drive costs up significantly, but putting them on their own plan may increase their rates by 365 percent, so you might consider adding them on anyway. With Progressive, households can add teen and student drivers to their plans without too much penalty. College students with good grades are entitled to generous discounts, which makes Progressive a nice option for younger drivers. Available discounts include:

  • Multi-car discount
  • Pay in full discount
  • Sign online discount
  • Teen driver discount
  • Multi-policy discount
  • Good driver discount
  • Homeowner discount
  • Online quote discount
  • Good student discount
  • Distant student discount
  • Paperless billing discount
  • Automatic payments discount
  • Continuous coverage discount

Policyholders can also bundle vehicle coverage with a renters or homeowners insurance policy and save an additional five percent on their auto insurance. 

Additionally, Progressive also offers two major savings programs: 

  • Snapshot®: Track your driving habits and get discounts for safe driving and how often you drive. Some states offer an automatic discount for participation. 
  • Deductible Savings Bank®: Get $50 put into a “deductible bank” every time you complete a six-month policy term without an accident or violation. This bank can then be used to pay the next deductible. 

While the Snapshot program seems like an obvious money-saver for confident drivers, customers have stated on the Better Business Bureau (BBB) website that the tracking device used to monitor driving habits is very sensitive and perhaps a bit unfair. Some customers have also reported increased insurance rates when using the tracker. 

Overall, your insurance premium will depend largely on your place of residence, age, gender, credit score, vehicle, and driving record. If price is your main concern, there are likely lower options out there. 

Safe driving can earn you a discount on your Progressive auto insurance.
Safe driving can earn you a discount on your Progressive auto insurance. Track your driving on their Snapshot mobile app.

Progressive Auto Insurance Quotes

Progressive offers multiple quote engines. In our experience, the quote process takes no more than five minutes and gives multiple pricing and plan options with deductible estimates. 

You can also use the Name Your Price® tool to enter your budget and get plans based on how much you are willing to pay. First, you will need to provide your basic information so that Progressive can find coverage that suits you. Then, you may use the tool to enter your desired premium amount. Progressive will provide plans within your price range. 

Because Progressive markets itself as more affordable than competitors, its website offers a tool to compare rates with other car insurance providers. Enter your information as you normally would for a free quote and see Progressive’s plans and rates. Then, click on the compare rates tool to get a listing of similar plans and prices from other insurers. 

Progressive Claims Process & Customer Service 

Customers have two options when filing a Progressive auto insurance claim: get their vehicle repaired or receive a payment for the estimated cost of the repairs. Either way, customers can easily make a claim through Progressive’s mobile app, online, or by calling the number for the claims department. 

Once the claim is made, an inspector will come to evaluate the damage and write up an estimate for the cost of repairs. You will either receive payment directly or your claims representative will schedule repairs through a network repair facility. You will be responsible for your predetermined deductible. 

Claiming a total loss, however, is a different process. If repairs would cost more than the value of your vehicle, then an inspector will determine your vehicle is a total loss. This process requires more paperwork, but you will be paid for the value of your vehicle. 

Though the claims process is an easy one, Progressive auto insurance reviews are lackluster when it comes to customer service and claims settlements. In the J.D. Power 2020 U.S. Auto Claims Satisfaction StudySM, Progressive auto insurance reviews rank it well below competitors like USAA, GEICO, Nationwide, and Farmers. Customers have reported unfair claims denial and rated their claim representative’s servicing as just average.

However, Progressive has an A+ financial strength rating from AM Best, indicating that the company has superior financial strength to meet claims obligations.

Progressive Mobile App 

Technology has grown in importance as many consumers manage a greater number of accounts through apps and online portals. Progressive’s mobile app is a one-stop shop for making claims, checking your auto insurance policy, and getting assistance in emergency situations. 

With the app, you can: 

  • Report a claim
  • Get a free quote
  • View coverage for all drivers
  • Request roadside assistance
  • Shop for Progressive products
  • Send photos of vehicle damage
  • Get status updates on claims and repairs
  • Pay bills using a credit/debit card or checking account

Additional highlights include the ability to use Google or Apple Pay and offline viewing of your car insurance ID card. The app is secure and encrypts all personal information for user safety. 

Progressive Auto Insurance Reviews

Progressive’s online platform makes it easy to enroll in auto insurance, and the marketed discounts provide a strong incentive to purchase coverage. We like Progressive’s online experience and coverage options, but sometimes customers may feel mislead on rates and what is actually covered. 

Here are some Progressive auto insurance reviews from real-life customers. 

“Online insurance. You can only expect so much. This is a business working to a high level of efficiency. I got what I expected – fast and easily update-able policies, lots of notifications, low prices, and great service.” – Benjamin B. via Trustpilot

“Progressive has a lot of publicity, but their auto insurance prices are high. I was with them for a year, because it has good accessibility in their online platforms. When I applied to other insurers, I realized [Progressive’s] costs were high. Now, I have insurance with a better offer, and I pay less than half.” – Gabriel R. on Trustpilot

“[Progressive’s] robot customer service rep was spot on, no repeating myself. Transfer to an actual person was quick and smooth.” – Anonymous on ResellerRatings

Customers shopping for car insurance should beware of rate increases and quote inaccuracies, as Progressive car insurance reviews mention instances of rate changes.

Overall, Progressive receives an average number of complaints, according to the National Association of Insurance Commissioners (NAIC). The NAIC gives Progressive a company complaint score of 1.13. A score of 1 indicates an average number of complaints and scores above 1 represent higher-than-average complaint volume. A score of 1.13 suggests Progressive is only slightly above average when it comes to volume of complaints.

Conclusion: Best for High-Risk Drivers

Based on our research and Progressive auto insurance reviews, we found Progressive offers coverage for riskier drivers, including teens and students, which is a major benefit for some households. Easy enrollment and account management is made possible with an excellent online experience. However, with average claims experiences, customers may not receive the coverage they expected. 

To get your free, personalized quote from Progressive, fill out the form below. 

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