Travelers insurance reviews tell us how the company handles claims in the case of an accident.

Travelers Insurance Review: Auto Insurance (2022)

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Car driving down the road
Travelers Review
In Our Opinion:
Travelers is one of the top insurance companies out there, but its customer service reviews are hit or miss.
Industry Standing:
90
Availability:
90
Coverage:
95
Affordability:
85
Customer Service:
85
Online Experience:
80
Pros:
Available in 43 states
Variety of insurance discounts
Many types of insurance offered
Cons:
Mixed customer reviews
88

In this Travelers insurance review, we examine the company in terms of coverage, discounts, customer service, and more. We’ll also take a look at how it stacks up against the best car insurance companies in the industry. 

When you shop for car insurance, we recommend getting free quotes from multiple providers before deciding on a company. That way, you can make sure you’re getting the best coverage for the best price.

Travelers Insurance Overview

Travelers Insurance is one of the biggest car insurance companies in the country and is available in 43 states. It has an A rating from the Better Business Bureau (BBB) and an A++ AM Best rating for financial strength, which means it regularly works with customers to resolve issues and has a superior ability to pay out claims. 

In addition to auto insurance, Travelers insurance offers a number of other coverages, including homeowners insurance, renters insurance, condo insurance, boat and yacht insurance, travel insurance, pet insurance, and more.

Travelers Insurance Cost

Our rate estimates show Travelers costs about average compared to the broader market. Good drivers can find rates around $1,617 per year, while the national average rate is $1,732, according to data from the National Association of Insurance Commissioners (NAIC). These estimates apply to full coverage insurance for 35-year-old drivers with good credit and driving records.

Car Insurance Cost Comparison

Below, you can see how Travelers compares to other insurance companies on the market. It’s not the most expensive option overall, but it might not be the cheapest, either.

Car Insurance Provider Average Annual Cost Estimate
USAA $1,113
Erie Insurance $1,113
Auto-Owners $1,229
State Farm $1,339
Geico $1,352
Progressive $1,397
Nationwide $1,533
Travelers $1,617
National Average Cost $1,732
Farmers $2,032
The Hartford $2,166
Allstate $2,430

Travelers Insurance Cost By State

Another big thing that affects what you pay for Travelers auto insurance is the state in which you live. Some states have average costs that are double those of other states. This is because states have different regulations, population densities, climates, and more.

Below, you can see how Travelers compares to average costs in 25 states. Travelers car insurance is about average or slightly cheaper in most cases. However, in some states, it can be much cheaper than the average.

State State Average Cost Estimate Travelers Cost Estimate
Alabama $1,448 $1,269
Arizona $1,625 $1,488
Colorado $1,672 $1,504
Delaware $1,921 $1,258
Florida $2,894 $2,471
Idaho $1,089 $1,014
Illinois $1,474 $1,300
Kansas $1,364 $1,461
Kentucky $1,817 $1,480
Maine $995 $892
Maryland $1,941 $1,684
Massachusetts $2,568 $2,558
Minnesota $1,487 $1,456
Nevada $2,332 $2,296
New Jersey $2,108 $2,376
New York $3,964 $3,241
North Carolina $1,277 $1,262
Oregon $1,284 $1,284
Pennsylvania $1,405 $786
Rhode Island $1,923 $1,767
South Carolina $1,592 $1,458
Tennessee $1,217 $1,401
Virginia $1,079 $1,189
Washington $1,271 $1,545

Travelers Insurance Cost for Young Drivers

Travelers offers the fourth cheapest car insurance among national providers in our study for 24-year-old drivers.

Average Annual Cost Estimate
Travelers $1,907
National average $2,363

Travelers Insurance Cost After an Accident

Travelers offers the fourth cheapest car insurance among national providers in our study for drivers with a recent accident.

Average Annual Cost Estimate
Travelers $2,257
National average $2,644

Travelers Insurance Cost After a Speeding Ticket

Travelers offers the fourth most expensive car insurance among national providers in our study for drivers with a recent speeding ticket.

Average Annual Cost Estimate
Travelers $2,052
National average $2,185

Travelers Insurance Cost After a DUI

Travelers offers the fifth cheapest car insurance among national providers in our study for drivers with a DUI.

Average Annual Cost Estimate
Travelers $2,527
National average $3,188

Travelers Insurance Cost for Fair Credit

Travelers offers the fourth most expensive car insurance among national providers in our study for drivers with fair credit.

Average Annual Cost Estimate
Travelers $2,017
National average $2,100

Travelers Insurance Cost for Poor Credit

Travelers offers the fifth most expensive car insurance among national providers in our study for drivers with poor credit.

Average Annual Cost Estimate
Travelers $2,949
National average $3,123

Travelers Car Insurance Cost Factors

We always recommend getting quotes from multiple providers before making a decision because insurers use a variety of factors to calculate individual rates. These factors include the following:

  • Coverage options: You can save money by only getting the state minimum required coverage. But such limited coverage can put you at financial risk. Additional coverage costs more but offers more protection.
  • Coverage limits: When you raise the maximum amount your insurer will pay out following an accident, your premiums go up too.
  • Deductible: Generally, the lower you set your deductible, the higher your premium will be.
  • Driving history: Your driving record plays a large role in your insurance premiums. Drivers with a recent at-fault accident or traffic violation will pay higher rates for insurance.
  • Age: Young drivers and especially teen drivers pay much higher premiums than middle-aged drivers. Senior drivers also tend to pay higher rates.
  • Location: Even within the same state, drivers from different ZIP codes will get different rates. That’s because insurance providers tend to charge more to drivers in urban areas than those in rural areas.
  • Credit history: While it is outlawed in some states, insurers in most states can use your credit score to determine your rates. People with lower credit scores usually get higher rates.

Travelers Auto Insurance Discounts

You may be able to receive the following Travelers auto insurance discounts to help you save money on your policy. The best way to find out if you are eligible for any discounts is by getting a quote.

Travelers Auto Insurance
Discount
Details
Multi-Policy Discount Get up to a 13% discount by bundling other insurance products such as your condo, renters, or other home insurance policy with Travelers.
Multi-Car Discount Get up to an 8% discount for having two or more cars on the same policy.
Home Ownership Discount Get up to 5% off your policy if you own a home or condo,
even if it’s not insured by Travelers.
Safe Driver Discount Get up to 10% off for having a clean driving record.
Continuous Insurance Discount Get up to 15% off for not having any gaps in your coverage.
Hybrid/Electric Vehicle Discount Save for owning a hybrid or electric vehicle.
New Car Discount Get up to a 10% discount for owning a newer model of a vehicle.
Automatic Payments and Paid-in-Full Discounts Get up to 7.5% off your policy for paying in full, 2 to 3% off
for paying through an electronic funds transfer or payroll deduction,
or 15% off for consistently paying your premium on time.
Early Quote Get 3 to 10% off for getting a quote from Travelers before your current policy expires.
Good Student Discount Get an 8% discount for being a full-time high school or college student
and maintaining a B average or higher.
Student Away at School Discount Get a 7% discount if one of your dependents goes to school at least 100 miles away
and leaves their vehicle at home.
Driver Training Discount Get up to an 8% discount for completing an approved driver safety course.

Because auto insurance rates are so personalized, the cheapest insurer for you may not be the cheapest for your neighbor. We recommend you get free quotes from Travelers and other top insurance companies to compare rates and pick the best deal for you.

Travelers Auto Insurance Coverage Options

There are a variety of Travelers auto insurance options whether you’re just trying to meet your state’s minimum insurance requirements or you want to purchase a full coverage policy for maximum protection. Travelers offers every type of standard auto insurance coverage, including:

  • Bodily injury liability: Covers other parties’ medical expenses after an accident where you are at fault
  • Property damage liability: Covers other parties’ property damage after an accident where you are at fault
  • Collision: Pays for your own vehicle to be repaired or replaced after an accident, regardless of who is at fault
  • Comprehensive: Covers your vehicle if it’s stolen or damaged in an incident that’s not a collision, such as a flood or vandalism
  • Personal injury protection (PIP): Covers certain medical expenses, lost wages, and funeral expenses after an accident, regardless of who is at fault
  • Medical payments (MedPay): Covers medical bills and funeral expenses for yourself and your passengers after an accident, regardless of who is at fault
  • Uninsured motorist/underinsured motorist: Helps cover medical and personal property damage expenses if the at-fault driver in an accident can’t be identified or does not have the proper insurance coverage

Travelers Insurance Add-Ons

You can also customize your Travelers auto insurance policy with these additional coverage options and policy add-ons:

  • Rental coverage: Reimburses you for a rental car if your car is in the shop after an accident
  • New Car Replacement®: Helps replace your new car if it is totaled in the first five years of ownership
  • Accident forgiveness: Gives drivers accident forgiveness and minor violation forgiveness through the Responsible Driver package
  • Gap insurance: Helps cover what you owe on your financed or leased vehicle if it’s totaled in an accident
  • Roadside assistance: Covers emergency roadside assistance services such as lockouts, battery jump-starts, fuel deliveries, towing, and more
  • Rideshare coverage: Insures your vehicle if you use it as part of a transportation service such as Uber or Lyft (only available in Colorado and Illinois)

Travelers Insurance IntelliDrive Program

The Travelers IntelliDrive program is a way to save money on your car insurance by monitoring and improving your driving habits. Over a 90-day period, a mobile app will track your driving habits, looking for unsafe activities like accelerating too fast or braking too hard. 

Maintaining safe driving habits can net you up to 30%, according to Travelers’ website. However, IntelliDrive can also cause your premiums to go up if you engage in some driving habits that Travelers deems unsafe. That list includes driving late at night, so be sure to consider your own habits and lifestyle before enrolling in the program.

Other Travelers Insurance Products

You can bundle your car insurance with other types of insurance from Travelers to get a discount. Here are some of the other kinds of coverage the company offers:

  • Boat/yacht
  • Commercial auto
  • Business
  • Condo
  • Wedding/event
  • Umbrella

Travelers also offers a few other types of insurance through third-party vendors. These include:

  • Travel
  • Pet
  • Motorcycle

Travelers Insurance Claims

We did see more than a few Travelers insurance reviews from policyholders that took issue with how the company handled insurance claims. Those reviews seem to be supported by the company’s performance in the J.D. Power 2021 U.S. Auto Claims Satisfaction StudySM. In the study, Travelers scored 871 out of a possible 1,000 points, which was below the provider average of 880. 

Travelers Insurance Claims Process

The claims process at Travelers is pretty straightforward. Following an accident, policyholders just need to follow a few steps:

  1. Contact Travelers: Once you are sure everyone is safe and out of harm’s way, contact Travelers about your accident. You can do this either over the phone, on the Travelers website, or through the Travelers mobile app. 
  2. Wait to hear back: After filing a claim, a Travelers claim professional will contact you. They’ll talk to you about the facts of the accident along with the coverages that apply to the situation.
  3. Get a damage appraisal: Travelers offers a video damage assessment in some cases so you don’t need to wait for an appraiser to come to you. In many places, you can also use the company’s Direct Repair Program. This program connects you with a network of affiliated repair shops that can offer damage assessments and repairs.
  4. Get your vehicle repaired: After an assessment, it’s time to get your vehicle repaired. Your claims professional can recommend some repair shops in your area to you. 
  5. Use your Travelers insurance: Travelers will pay you, the repair shop, or—in the event of a total loss—the leaseholder or lienholder on your vehicle.

Travelers Insurance Reviews & Ratings

Travelers holds an A rating from the BBB, meaning it meets the BBB’s standards for resolving customer complaints in Travelers insurance reviews on the site. It has a customer review score of 1.1 out of 5 stars, which is fairly low, but only about 200 customers have rated the company. Travelers is a multi-billion-dollar corporation, so this is likely not an accurate representation of how all customers feel.

Positive Travelers Insurance Reviews

When people reported a fulfilling customer experience in their Travelers insurance reviews, they typically mentioned professional, attentive service. 

“I am nothing but impressed with your claims specialist K*****. From the start of the process to the ending I felt nothing but satisfied with her handling of the matter. She immediately contacted me after my claim, let me know I was a top priority…” 

– David P., via BBB

“[I’ve] been with Travelers for probably 30 years for auto insurance and have made three claims for totaled cars. They have been excellent to deal with, responsive, informative, and fair. So far, I’m very happy with them.” 

– David A., via BBB

Negative Travelers Insurance Reviews

Many negative Travelers insurance reviews have to do with specific situations in which customers are dissatisfied with their claims and customer service experiences. 

“After many years with Travelers, we have decided to end our… policy with them. The claims department was the worst and most inefficient department I have dealt with in the insurance industry in all my years having to deal with unfortunate circumstances.” 

– Lilly G. via BBB

“Travelers canceled our insurance and claimed that they sent us letters notifying us of the cancellation. We never received the letters.”

AE, via BBB  

Our Verdict on Travelers: 88 percent

We rate Travelers auto insurance at 88 percent. The provider offers a variety of discounts and has great coverage options, but Travelers insurance reviews from customers are mixed. Its student and new driver discounts make it a great option for teens, but you may be able to find cheaper insurance elsewhere. If Travelers is available in your state, we recommend getting a quote and comparing it to other top auto insurance providers. 

The best way to find out which auto insurance provider is right for you is to get free quotes from a variety of companies.

Our Recommended Providers

Our team has reviewed the top auto insurance providers in the country and ranked them based on factors such as coverage, cost, customer service, availability, and more. Two providers we recommend getting quotes from are State Farm and Progressive. 

State Farm: Best for Student Drivers

We rate State Farm at 95 percent overall. The company has an A- rating from the BBB and an A++ financial strength rating from AM Best, which are the highest possible scores a company can get. In the J.D. Power 2020 U.S. Auto Insurance Satisfaction StudySM, State Farm ranked highest for customer satisfaction in the Mid-Atlantic and New York regions. 

The insurer offers all standard coverages and a variety of money-saving opportunities, including discounts and programs such as Drive Safe & Save™ and Steer Clear®, which track good driving habits and reward you with money off your policy. 

To see if this provider could be right for you, read our full review of State Farm auto insurance.

Progressive: Best for High-Risk Drivers

Our team rates Progressive at 95 percent. The provider holds an A+ rating from both AM Best and the BBB. It also scored highly among other top providers in the J.D. Power Auto Insurance Satisfaction Study. 

Progressive’s Name Your Price® tool is a unique feature that allows customers to set a desired auto insurance rate and see available policies within their budget. Snapshot®, the insurer’s popular usage-based program, monitors driving habits and gives a discount for practicing good behavior on the road.

Read our full review of Progressive car insurance for information about coverage, discounts, and more. 

FAQ

What is Travelers’ NAIC number?

The principal Travelers NAIC number is 25658. This is the unique number the NAIC gives to insurers to identify them.

What is the number for Travelers insurance complaints?

You can voice your Travelers insurance complaints to the company’s customer support phone number at 1(800)842-5075. You can contact your local insurance agent directly.

What is the Travelers insurance claims number?

The Travelers insurance claims number is 1(800)252-4633, which you can call to report or check on a claim. You can also use the My Travelers mobile app.

Our Methodology

Our expert review team takes satisfaction in providing accurate and unbiased information. We identified the following rating categories based on consumer survey data and conducted extensive research to formulate rankings of the best car insurance providers.

  • Affordability: A variety of factors influence cost, so it can be difficult to compare quotes between providers. Our team considers auto insurance rate estimates generated by Quadrant Information Services and discount opportunities when giving this score.
  • Coverage: Because each consumer has unique needs, it’s essential that a car insurance company offers an array of coverage options. We take into account types of insurance available, maximum coverage limits, and add-on policies.
  • Industry Standing: Our team considers Better Business Bureau (BBB) ratings, financial strength, and years in business when giving this score.
  • Availability: Auto insurers with greater state availability and few eligibility requirements are more likely to meet consumer needs.
  • Customer Service: Reputable car insurance providers operate with a certain degree of care for consumers. We consider complaints filed with the National Association of Insurance Commissioners (NAIC), J.D. Power claims servicing scores, and customer feedback.
  • Online Experience: Insurers with easy-to-use websites and highly rated mobile apps scored best in this category.

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