Carvana is known for its vehicle vending machines and online used-car shopping experience. The retailer also offers a Carvana extended warranty designed to provide peace of mind by paying for unexpected breakdowns that may occur after you buy your car.
It’s always a good idea to compare your options from a number of providers. If you would like more tips, you should read our how to buy a used car warranty guide. You can start comparing free quotes from several top-rated companies below.
Our team researched online reviews, 60 unique data points, coverage options, and the costs of Carvana’s extended warranty, also known as CarvanaCare. Below are customer reviews from the Better Business Bureau (BBB) and Trustpilot so you can hear from customers how they feel about Carvana’s extended car warranty.
Carvana is accredited by the Better Business Bureau (BBB), from which it holds an A+ rating. In the last three years, it has received just under 1,500 customer complaints through the BBB. This is a relatively low number of complaints given the size of the company.
However, when it comes to CarvanaCare contracts, it is more helpful to consider the reputation of SilverRock, the company that administers all Carvana extended warranty contracts. At the time of publication, SilverRock has an accredited B rating from the BBB. It has received just over 200 customer complaints in the last three years.
Carvana Customer Reviews
While Carvana has a high BBB rating, it has a low BBB customer review score, which stands at 1.45 out of 5 based on over 850 reviews at the time of publication. Again, this is a somewhat small number given the large volume of business Carvana conducts. SilverRock has an even lower customer review score of 1.23 out of 5 based on more than 200 reviews.
Most customer complaints involve difficulty getting Carvana to pay out claims and receiving damaged vehicles. While Carvana has a comprehensive inspection process, some vehicles appear to slip through the cracks. Here are a few examples of what customers have to say:
“I went to the auto shop Carvana told me to go to. When I got there, they turned me away because Carvana [warranty coverage] is too difficult to deal with.”
– Shannon W. via BBB
“They typically only pay for services at cheaper service centers, which excludes dealerships, without approval and a copay, and the claims to cover the costs can take awhile.”
– Garth T. via BBB
“I’ve had enough with the warranty company. They never cover anything – always an excuse here and there.”
– Michael L. via BBB
On review site Trustpilot, Carvana fares somewhat better, with a score of 3.6 out of 5.0 based on more than 3,500 reviews at the time of publication. Happy customers mention the low price of the extended warranty and the easy purchase process.“The extended warranty is unbelievable at 90,000 miles … for $1,000. Keep this up, and [Carvana] will be No. 1 in the world of car buying.” – Tony T. via Trustpilot
Is Carvana Legit?
Yes, Carvana is a legitimate company. It was founded in 2013 and is headquartered in Tempe, Arizona. It has quickly grown into one of the largest online automotive dealerships and has multi-story car “vending machines” throughout the country.
Like many dealerships, Carvana offers financial products as well as vehicles. You can purchase guaranteed asset protection (GAP) insurance as well as extended auto warranties from Carvana.
Carvana Customer Service
When deciding if an extended warranty is worth the investment, it is important to consider the providers reputation, customer reviews, and consumer complaints. Most of the complaints regarding Carvana’s Car Care warranty are directed at Silverrock and there is a common theme, poor customer service. In addition to low customer satisfaction, Carvana Car Care has a poor reputation with mechanics, and it only offers one level of coverage.
Carvana Extended Warranty Coverage
There is only one level of Carvana extended warranty coverage and it is exclusionary, which means, unlike powertrain, bumper-to-bumper, and drivetrain warranties, exclusionary vehicle service contracts lists only the parts that aren’t covered are stated in the contract. Carvana extended warranties are branded as CarvanaCare. Examples of excluded components are:
Maintenance items like oil changes and tire rotations
Wear-and-tear parts like brake pads and windshield wiper blades
Other exclusions may apply. Be sure to read your contract carefully before signing. Your offer will depend on your particular vehicle, and CarvanaCare may not be available for all Carvana vehicles, depending on their model, age, and mileage. Contracts can last up to five years or 90,000 miles total.
What Is Not Covered By CarvanaCare?
CarvanaCare contracts promise to pay the cost of any covered repair, should the vehicle break down during normal use. This means damages that are the result of an accident or improper maintenance are not covered.
CarvanaCare Additional Benefits
In addition to paying for the cost of certain repairs, Carvana’s extended warranty contracts also include roadside assistance reimbursements for towing, battery jump-starts, flat tire assistance, locksmith services, and fuel delivery.
Is CarvanaCare Worth It?
All Carvana vehicles come with a 100-day/4,189-mile limited warranty as well as a seven-day money-back guarantee. These offers are designed to ensure that Carvana customers don’t end up with a lemon.
However, even the best-maintained vehicles can experience an unexpected breakdown as they age. At an additional cost, Carvana customers can purchase CarvanaCare, a vehicle service contract similar to the manufacturer’s warranty.
Carvana Extended Warranty Cost
Extended car warranty costs will depend on your vehicle’s age and mileage. Prices may also vary from state to state. Based on customer reports, you can expect to pay around $100 per month for a Carvana extended warranty.
Extended car warranty costs will depend on your vehicle’s age and mileage. Prices may also vary from state to state. Based on customer reports, you can expect to pay around $100 per month for a Carvana extended warranty making it relatively inexpensive compared to other third-party extended warranty companies.
You must purchase a Carvana extended warranty before your scheduled delivery or pickup, but afterward, you can cancel it at any time for a prorated refund (provided you have not yet filed a claim).
When you experience a breakdown, you can take your vehicle to any mechanic certified by the National Institute for Automotive Service Excellence (ASE®) for repairs. There is a $50 deductible with most shops, though this is waived if you use a preferred repair shop. Contact SilverRock to learn about the preferred shops in your area. This is likely to include National Tire and Battery (NTB) and Monro Auto Service and Tire Centers.
If your repair is authorized, SilverRock pays the repair facility directly, minus your deductible.
Carvana Extended Warranty: Conclusion
Based on customer reviews, the Carvana extended warranty can be very inexpensive. However, the claims service reputation is spotty, and Carvana only offers one level of coverage. According to customer reports, there are many repair shops that will not even deal with SilverRock because of the hassle on their part. It may be wise to consider a contract with a different provider or skip the extended warranty altogether.
Our Top Picks for Extended Warranty Coverage
Purchasing extended warranty coverage can be a good idea even if the Carvana extended warranty is not the right choice for you. Consider contracts from two of our most recommended providers: CARCHEX and CarShield. You can compare these providers directly in our CARCHEX vs. CarShield review.
CARCHEX: Best for Used Cars
CARCHEX is one of the best-regarded extended auto warranty providers. It is endorsed by companies like Kelley Blue Book, CARFAX, and Edmunds.com. The company boasts an A+ rating and accreditation from the BBB.
This provider is also one of the best if you have an older vehicle with many miles on it. CARCHEX offers five levels of coverage, which can cover your car up to 250,000 miles. You can find CARCHEX extended warranty contracts for many luxury brands as well, and at a low cost. On average, CARCHEX plans cost around $100 to $200 per month of coverage.
Learn more by reading our full CARCHEX review, and get a free CARCHEX quote below.
CarShield contracts offer high-level coverage at a relatively inexpensive cost. We found that exclusionary, bumper-to-bumper extended warranty coverage from CarShield can cost as little as $83 a month, which is one of the lowest prices we’ve seen in our industry research.
There are six coverage options from CarShield, which range from basic powertrain warranties to exclusionary contracts. There are also vehicle service contracts available for motorcycles and ATVs, which few other providers offer. With its range of plan options and budget-friendly pricing, CarShield has quickly become one of the most popular providers on the market.
You can get more information in our comprehensive CarShield review and click below to see how much a CarShield extended warranty would cost for your vehicle.
Below are some frequently asked questions about the Carvana warranty:
Is Carvana Legit?
Yes. Carvana was founded in 2013 and is headquartered in Tempe, Arizona. Now, It is one of the largest online automotive dealerships. Like many dealerships, Carvana sells vehicle service contracts for cars sold by the company.
What does a CarvanaCare warranty cover?
A Carvana extended warranty is an exclusionary contract. This means the vehicle service contract lists the parts not covered by the warranty, unlike bumper-to-bumper and powertrain warranties.
How much does CarvanaCare Cost?
According to our research, CarvanaCare costs approximately $100 per month. However, like most warranties, the total cost of a used car extended warranty depends on several factors, vehicle age, and mileage, and may vary from state to state.
Is CarvanaCare worth it?
Silverrock, the company that administers Carvana extended warranty plans, has poor customer reviews with the Better Business Bureau. Most of the complaints call out Silverrock’s customer service and claims process.
Our expert review team takes satisfaction in providing accurate and unbiased information. We identified the following rating categories based on consumer survey data and conducted extensive research to formulate rankings of the best extended auto warranty providers.
Affordability: A variety of factors influence cost, so it can be difficult to compare quotes between providers. Our team performs ongoing secret shopper analyses for different vehicles, mileages, warranty plans, and locations to give this rating.
Coverage: Because each consumer has unique needs, it’s essential that a car warranty company offers an array of coverage options. We take into account the number of plans offered by each provider, term limits, exclusions, and additional benefits.
Industry Standing: Our team considers Better Business Bureau (BBB) ratings, availability, and years in business when giving this score.
Customer Service: Reputable extended car warranty companies operate with a certain degree of care for consumers. We take into account customer reviews, BBB complaints, and the responsiveness of the customer service team.