Autoplex Extended Services Review
In Our Opinion:
Autoplex Extended Services is an extended warranty provider with three coverage plans to choose from. The company’s most comprehensive plan even covers your tires. However, it has received an F rating from the Better Business Bureau (BBB) and numerous customer complaints.
Three deductible choices
Comprehensive protection plans
Additional benefits with each plan
Difficult quotes process
Poor rating from the BBB
No sample contracts available
Negative customer experiences
Autoplex Extended Services may have come up on your radar when researching extended car warranty providers, but are its plans a sound financial investment?
In this article, we’ll discuss Autoplex Extended Services’ extended warranty coverage and costs, as well as customer experiences with the company. We’ll also go over alternative warranty providers that may be a better fit for your vehicle protection needs and budget.
As always, we recommend getting quotes from multiple providers before settling on coverage. Our review team has researched and ranked the best extended car warranty companies on the market, and you can start getting free, personalized quotes from our top recommended providers below.
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We reviewed the best extended auto warranty providers, and here are our top picks.
Since 2010, Autoplex Extended Services has provided vehicle protection plans for drivers looking for added peace of mind on the road. The company is based in Saint Charles, Missouri, but offers extended car warranties nationwide.
The provider has three extended warranty plans that range from powertrain coverage to an exclusionary bumper-to-bumper warranty. While its coverage is comprehensive, Autoplex Extended Services received an F rating from the BBB. This indicates it does a poor job of responding to and resolving customer complaints.
Autoplex Extended Services Coverage
Autoplex Extended Services’ three coverage plans – Diamond Coverage, Platinum Coverage, and Gold Coverage – have varying term limits. Its extended warranties guarantee to pay for the repair or replacement of defective parts or workmanship after your manufacturer’s warranty expires.
Here is an overview of Autoplex Extended Services plans:
Autoplex Extended Services Plan
What It Covers
This coverage tier is the most comprehensive plan the company offers. It is an exclusionary plan that protects nearly all mechanical systems and parts. It generally does not cover routine maintenance services and wear-and-tear components, but it does cover tires.
This plan is advertised as the best option for cars with up to 100,000 miles on the odometer. It protects your engine, transmission, drive axle, electrical system, air conditioning, heating, suspension, high-tech electronics, fuel systems, seals and gaskets, alternator, starter, and water pump.
This coverage option protects the engine, transmission, drive axles, high-tech electronics, navigation system, audio system, air conditioning and heating, engine cooling system, and electrical systems. It has a $10,000 coverage cap.
Autoplex Extended Services also provides additional perks with its vehicle service contracts including 24-hour roadside assistance, trip interruption coverage, rental car reimbursement, and towing.
The company’s plans are transferable if you decide to sell your vehicle before your coverage expires. Autoplex Extended Services plans are also cancelable. If you cancel your contract within 30 days, you can get a full refund. After 30 days, you can still cancel at any time for a prorated refund.
What’s Not Covered Under Autoplex Extended Services?
Autoplex Extended Services doesn’t explicitly state its coverage exclusions. However, most vehicle service contracts don’t cover:
Damage due to misuse
Damage due to accidents or collisions
Damage due to improper maintenance
Aesthetic damages like paint chips and upholstery stains
Routine maintenance services like oil changes or tire rotations
We recommend asking the company about additional plan-specific exclusions. It’s also important to thoroughly review your contract so that you know what is and is not covered before signing on the dotted line.
Autoplex Extended Services Cost
In a few online reviews, customers reported paying in the $3,000 range for Autoplex Extended Services contracts. However, your own coverage may differ, as warranty pricing depends on individualized factors such as:
Your vehicle’s age and mileage
Your vehicle’s make and model
The level of coverage you choose
The length of coverage you choose
The deductible you choose ($0, $50, or $100)
Autoplex Extended Services advertises that it offers monthly payment plans at no additional cost, but make sure to double-check this if you reach out for a quote. Sometimes, extended warranty providers charge interest when you finance coverage.
How to Get a Quote & File a Claim
To get a quote from Autoplex Extended Services, you can either call or use the company’s online form. However, the online form has some technical issues, so it may be better to call. Make sure to have your vehicle identification number (VIN) and vehicle mileage handy when reaching out.
When your vehicle breaks down, you’ll need to obtain prior authorization from Autoplex Extended Services before any repair work occurs. Visit an authorized repair facility and give your contract to your mechanic. The repair shop will reach out to Autoplex Extended Services, explain the issue, and confirm your coverage.
After the covered repairs are completed, Autoplex Extended Services will pay the repair facility directly.
Autoplex Extended Services Customer Reviews
Customer reviews about Autoplex Extended Services are overwhelmingly negative. Many reviews mentioned scammy mailers and phone calls, rude service representatives, and long cancellation processes. Customers also felt that the coverage advertised by Autoplex Extended Services did not match the coverage they received.
Here’s an overview of customer experiences with Autoplex Extended Services:
“This is one company I would never recommend anyone doing business with. My daughter was manipulated into a contract for her car. The policy payments were more than her car payment.”
– Maelyn R. via BBB
“This company sent ads to us in the mail constantly about our pickup that has an extended warranty from when we bought it from Chrysler. The ads stated ‘Immediate Response Is Required’ and ‘Our records indicate you have not contacted us.’”
– Ms. Hamilton via BBB
Our Final Thoughts on Autoplex Extended Services
We rated Autoplex Extended Services 2.5 out of 5.0 stars based on its negative customer reviews, poor industry reputation, and lack of transparency. For what the company offers – three standard coverage plans with a few additional benefits – we recommend seeking out a different extended car warranty provider.
Our Top Recommendations for Extended Car Warranties
It’s always a good idea to get quotes from more than one provider. That way, you can compare coverage and costs and make sure you’re getting the best bang for your buck. Based on our comprehensive industry research, some of the best picks for vehicle service contracts are Endurance, CARCHEX, and CarShield.
Endurance: Best Overall
Endurance is one of our top recommendations for drivers looking for direct coverage. The provider handles all quotes, claims, and payments in-house instead of working with an administrator or other middleman.
Here’s an overview of Endurance and its coverage plans:
The provider is available in all states except California.
Endurance offers online sample contracts for prospective customers.
You can choose from six coverage plans that have term limits up to 8 years or 200,000+ miles.
You can have your vehicle serviced at any repair facility or dealership certified by the National Institute for Automotive Service Excellence (ASE®).
Read our full Endurance warranty review to learn more about this provider, and click below to get a free, personalized Endurance quote.
Our expert review team takes satisfaction in providing accurate and unbiased information. We identified the following rating categories based on consumer survey data and conducted extensive research to formulate rankings of the best extended auto warranty providers.
Affordability: A variety of factors influence cost, so it can be difficult to compare quotes between providers. Our team performs ongoing secret shopper analyses for different vehicles, mileages, warranty plans, and locations to give this rating.
Coverage: Because each consumer has unique needs, it’s essential that a car warranty company offers an array of coverage options. We take into account the number of plans offered by each provider, term limits, exclusions, and additional benefits.
Industry Standing: Our team considers Better Business Bureau (BBB) ratings, availability, and years in business when giving this score.
Customer Service: Reputable extended car warranty companies operate with a certain degree of care for consumers. We take into account customer reviews, BBB complaints, and the responsiveness of the customer service team.