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American Auto Repair Coverage is one company to consider when researching for an extended auto warranty – but is it the right choice for you?
In this article, we’ll explore the ins and outs of American Auto Repair Coverage, including its protection plans, costs, and customer reviews. We’ll also discuss extra perks you’ll receive from the company and what its quotes and claims processes entail.
Our review team has taken a look at each major warranty provider in the industry, ranking them in our best extended car warranty review. Click below to receive free, personalized quotes from our top picks and start comparing your coverage options.
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American Auto Repair Coverage Overview
American Auto Repair Coverage is an extended car warranty company headquartered in St. Peters, Missouri. Since 2012, the company has worked with administrators nationwide to provide three coverage options to drivers looking for peace of mind after their factory warranty expires.
In terms of industry standing. American Auto Repair Coverage received an A+ rating from the Better Business Bureau (BBB). Most of the company’s administrators and payment processing partners also hold an A rating or higher from the BBB.
Additionally, American Auto Repair Coverage has mostly positive customer service reviews. On most review sites, customers gave the company a 4.0 rating or better.
Protection Plans from American Auto Repair Coverage
American Auto Repair Coverage offers three extended warranty plans – also called vehicle protection plans – ranging from basic powertrain coverage to an extended bumper-to-bumper warranty. Since American Auto Repair Coverage works with multiple administrators, the components covered under each plan may vary based on which company sells the contract.
Here’s an overview of American Auto Repair Coverage’s extended warranties:
|Seals and Gaskets||✓|
While American Auto Repair Coverage’s Comprehensive and Ultimate plans look similar, the number of parts included under each component differs. The Ultimate plan is an exclusionary contract, meaning it will cover far more components than the Comprehensive plan.
Although American Auto Repair Coverage does not note the maximum vehicle age or mileage it’s willing to cover, your vehicle’s make, model, and age may affect which coverage plan you’re eligible for.
If you decide to sell your car or are unhappy with your coverage plan, American Auto Repair Coverage’s vehicle service contracts are transferable and cancelable at any time. Drivers who cancel their contacts will receive a prorated refund.
After a breakdown, you can have your vehicle serviced at a dealership or any other repair shop certified by the National Institute for Automotive Service Excellence (ASE®).
What’s Not Covered?
Like most extended warranty plans, American Auto Repair Coverage does not cover any damages that aren’t caused by defects in materials or workmanship. This includes damage caused by collisions, acts of nature, or vandalism, as well as items such as:
- Navigation systems
- Wear-and-tear parts
- Routine maintenance
- Tires, wheels, and rims
- Radio and stereo equipment
- Aesthetic materials like carpet and upholstery
American Auto Repair Coverage also notes that “specific vehicle service contract coverage varies depending upon the service contract purchased, optional coverage selections, state of purchase, and administrator.” Be sure to read your contract thoroughly before signing, and consult with a representative if you have any questions.
Alongside its vehicle protection plans, American Auto Repair Coverage offers 24-hour roadside assistance, towing services, and rental car reimbursements in the event of a mechanical breakdown.
Cost of American Auto Repair Coverage
Because American Auto Repair Coverage works with many administrators, it does not provide upfront cost data. There are a few factors that will affect your overall coverage cost, including:
- Your deductible: A higher deductible usually leads to a lower overall cost.
- Your plan administrator: Certain administrators may charge more than others.
- Your vehicle make, model, and age: Older, higher-mileage cars tend to be more costly to cover than newer vehicles.
- Your coverage length and type: A longer, more comprehensive contract tends to cost more than a shorter or less comprehensive plan.
How to Get a Quote & File a Claim
To get a quote from American Auto Repair Coverage, drivers can either call 855-897-2272
or use the company’s online form. Make sure to have your vehicle identification number (VIN) and current mileage handy before reaching out.
American Auto Repair Coverage has a simple claims process. When a mechanical breakdown occurs, drivers can call the company’s concierge claims service to file a claim immediately. A service representative can help you find a repair shop and arrange alternative transportation if need be. After repairs are completed, American Auto Repair Coverage will pay the dealerships or ASE-certified repair facility directly rather than having drivers pay upfront and issuing reimbursement checks.
American Auto Repair Coverage Reviews
Customer reviews can be a telling sign of a warranty company’s reputability. American Auto Repair Coverage has received high customer ratings on the BBB website and has a high star rating based on Google reviews. Many customer reports mention positive, helpful experiences with American Auto Repair Coverage agents.
Here’s an overview of American Auto Repair Coverage reviews:
Positive American Auto Repair Coverage Reviews
“They went above and beyond to solve an issue with the adjusters not wanting to pay for my repairs since I’m an Uber driver, [even though] I made them aware before I purchased my policy. [The adjuster] refused to pay, so American stepped [up] to the plate. Since it was an error on their part, [American] paid for the repairs out of their own pocket.”
– Robert R. via BBB
“I had extended the coverage on my vehicle, just in case. Thank goodness I did. A few months later, my transmission went out. I would have been saddled with an unpayable bill, but thanks to the extended warranty, I was able to have my car back on the road in about a week or so. Thank you very much American Auto Repair Coverage!”
– John O. via BBB
Negative American Auto Repair Coverage Reviews
“This business is a scam. They took $400 from me and never returned my call to give me back the money. Be careful with this company. They are only three people sitting at a desk making phone calls to rob people. Don’t give them your credit card number.”
– Charles D. via Google reviews
“After being with [American Auto Repair Coverage] for over six months, they found all reasons not to cover my air conditioning breakdown. I had to fix it out of pocket, which cost me $1,000… I later canceled my policy and requested a refund, but they told me it takes 90 days… My previous company took only three days to put the money into my bank account after termination.”
– Desmond F. via Google reviews
Conclusion: Is American Auto Repair Coverage Worth It?
We rate American Auto Repair Coverage 4.0 out of 5.0 stars. We like its positive customer reviews, simple claims process, and strong industry reputation. However, it does only offer three no-frills coverage options. While we would’ve liked to see a few more choices and better added benefits for prospective customers, overall, American Auto Repair Coverage is a respectable choice for vehicle protection.
Our Top Recommendations for Extended Car Warranties
It’s always a good idea to reach out to more than one provider when shopping for extended car warranty coverage. With multiple quotes, you can better compare coverage and costs. We recommend reaching out to Endurance and CARCHEX for your extended warranty needs, as these companies scored highest in our industry-wide review.
Endurance: Best Overall
Endurance is a unique extended warranty provider, as it works directly with customers rather than through administrators. In all of our rating categories – industry standing, coverage, affordability, and customer service – Endurance received a score of 4.4 or above.
Here’s an overview of the provider:
- Plans are available in all U.S. states except in California.
- You can choose from six coverage plans with term limits up to 8 years or 200,000+ miles.
- The company offers online sample contracts so that you can better understand your plan options.
- Endurance partners with repair shops and dealerships nationwide to provide more repair options to its customers.
Read our full Endurance warranty review to learn more, and click below to get a free quote from the provider.
CARCHEX: Best for Used Cars
CARCHEX is a reputable choice for drivers with older, higher-mileage vehicles. The provider is available nationwide and is backed by industry experts like Kelley Blue Book, CARFAX, and Edmunds.com.
Here’s an overview of CARCHEX:
- The provider can cover cars up to 20 years old.
- You can choose from five coverage plans with term limits up to 10 years and 250,000 miles.
- CARCHEX has been in business for 22 years, making it an established provider in the industry.
- The company offers online sample contracts for customers who want to review plan details before calling for a quote.
You can find out more in our full CARCHEX review, and click below to get a free, personalized quote.
Our expert review team takes satisfaction in providing accurate and unbiased information. We identified the following rating categories based on consumer survey data and conducted extensive research to formulate rankings of the best extended auto warranty providers.
- Affordability: A variety of factors influence cost, so it can be difficult to compare quotes between providers. Our team performs ongoing secret shopper analyses for different vehicles, mileages, warranty plans, and locations to give this rating.
- Coverage: Because each consumer has unique needs, it’s essential that a car warranty company offers an array of coverage options. We take into account the number of plans offered by each provider, term limits, exclusions, and additional benefits.
- Industry Standing: Our team considers Better Business Bureau (BBB) ratings, availability, and years in business when giving this score.
- Customer Service: Reputable extended car warranty companies operate with a certain degree of care for consumers. We take into account customer reviews, BBB complaints, and the responsiveness of the customer service team.