Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below.
In Our Opinion:
Esurance has a great selection of online tools and services for its customers. However, it operates solely online and Esurance reviews are hit-or-miss, so you may be better off seeking coverage elsewhere.
Esurance, an Allstate company, offers more high-tech options for auto insurance than most providers on the market. In this review, we’ll take a look at Esurance reviews, coverage, and discounts, as well as Esurance apps and technology, to help you decide whether it’s the best car insurance provider for you.
We will also evaluate how Esurance measures up against some of the best auto insurance companies on the market. Whenever you’re shopping for car insurance, we recommend getting quotes from multiple companies to make sure you get the best deal on coverage. Enter your zip code into our easy tool below to see free quotes from top companies in your area.
Esurance is an internet-based insurer, which means it operates solely online and there are no physical branches customers can visit. It offers auto insurance coverage in 43 states, not including Alaska, Delaware, Hawaii, Montana, New Hampshire, Vermont, and Wyoming.
In addition to auto insurance, Esurance also offers homeowners insurance, renters insurance, and motorcycle insurance. It has an A+ financial strength rating from AM Best and an A- from the BBB.
Esurance Auto Insurance Coverage
Each state has different requirements for the level of insurance you must carry. Even if your state only requires liability insurance, it’s smart to purchase a full coverage policy for extra protection in the case of an accident.
Esurance offers the following standard auto insurance coverage:
Bodily injury liability: Pays for the medical expenses of another party in an accident you cause
Property damage liability: Pays for the property damage of another party in an accident you cause
Comprehensive: Covers your vehicle if it is stolen or damaged in an event that is not a collision
Collision: Covers repairs or the replacement of your vehicle after an accident, regardless of who is at fault
Medical payments (MedPay): Covers medical bills and funeral expenses for yourself and your passengers after an accident, regardless of who is at fault
Personal injury protection (PIP): Covers some medical expenses, lost wages, and funeral expenses after an accident, regardless of who is at fault
Uninsured/underinsured motorist (UM/UIM): Helps pay for medical and property damage expenses if you’re involved in an accident and the at-fault driver can’t be identified, doesn’t have enough coverage, or does not have insurance
In addition to standard coverage, Esurance provides the following add-on coverage options:
Emergency roadside assistance: Covers up to $75 per incident if your vehicle requires towing, a battery jump-start, lockout assistance, or other roadside services
Rental car reimbursement: Reimburses you for the cost of your rental car while your vehicle is in the shop after an accident
Loan/lease guaranteed asset protection (GAP) coverage: Pays up to 25% more than your car’s value to help cover your loan or lease if you are in an accident and your vehicle is deemed a total loss
Esurance Auto Insurance Discounts
Esurance reviews mention several ways for drivers to save on car insurance. However, discount opportunities vary by state. Our research team found the following discounts reported by drivers, but you’ll need to get a quote or contact Esurance to see which discounts are available in your area.
The following discounts may be available based on your policy and your state:
Get 5% off your initial policy when you get a quote online.
Get a discount for bundling policies.
Get up to 10% off when you pay your premium upfront.
Get a discount when you insure multiple vehicles.
Get 10% to 25% off if you have been claim-free for at least five years.
Get a discount if you or your spouse owns a home or condo.
Get a discount for bundling auto and renters insurance.
Emergency Roadside Assistance
Get up to 5% off for having an emergency roadside assistance provider.
Get a discount when shopping online.
The following discounts may also be available to you and are based on your driving habits and your vehicle:
Get 30% to 40% off for having less than one point on your driving record.
Save just for signing up for the program, then get up to $100 off your premium for practicing good driving habits.
Get up to 10% off for being a full-time student under 25 and maintaining at least a B average.
Get up to 10% off for completing a non-court-ordered defensive driving course
Get between 2% and 33% off on MedPay and PIP policies for having vehicle safety devices like air bags or automatic seat belts.
Get between 5% and 25% off for having an anti-theft device in your vehicle.
Get 5% off for having anti-lock brakes.
We recommend getting a quote from Esurance and comparing it to other top insurance providers so you can choose the best deal. Use our easy form below to start getting free quotes from multiple insurers.
In the J.D. Power 2020 U.S. Auto Claims Satisfaction StudySM, Esurance scored well compared to other top providers, earning 871 out of 1,000 points. It also ranked higher than average in the J.D. Power 2020 U.S. Auto Insurance Satisfaction StudySM.
Esurance has an A- from the BBB, but its customer rating is only slightly over 1.32 out of 5 stars. A low customer rating on the BBB is not uncommon, especially when it comes to insurance companies. This is because customers are much more likely to report complaints than take the time to write a positive review of their insurance provider.
Here are some examples of Esurance reviews from customers:
“Despite the bad reviews of this company, I had a very positive experience… Extremely easy and straightforward process.”
– Liz via BBB
“Customer service is poor. [Esurance] claims that they offer a [hassle-free] process. I spent 45 minutes on the phone to get something taken care of that I should have been able to handle online.”
– Jacob O. via BBB
Several other negative Esurance reviews on the BBB site mention a poor experience when filing claims and dissatisfaction with costs.
Esurance Apps & Technology
Because Esurance does not have in-person agents, the company offers a variety of apps and services to enhance the customer experience. These include:
Coverage Counselor®: Answer a few questions on the Esurance website, and this tool will help you identify the right insurance coverage for you.
Esurance Mobile: Manage your policy, file claims, and view your ID card from Esurance’s mobile app.
DriveSensemobile app: Track your driving habits with this mobile app to save money.
Fuelcaster: This free online tool helps you find cheap gas in your area.
E-star® facilities: Esurance has 1,400 facilities around the country that are available for repairs for as long as you own your vehicle.
The Esurance Mobile app has a 4.6 out of 5.0-star rating on Google Play with over 12,000 reviews and 4.8 out of 5.0 stars on the App Store with over 170,000 reviews. A few negative reviews mention technical difficulties and individual issues, but customers are generally satisfied with the app’s user experience and functionality.
Our Verdict on Esurance: 87%
Our team rates Esurance at 87 percent. It has a long list of discounts and useful online tools, but Esurance reviews are mixed and there’s no option to meet with an agent in person. If you prefer a more personalized, in-person experience, you might want to look into other providers.
Top Recommendations for Car Insurance
Our team has done all of the research on the top auto insurance providers in the country and ranked them based on factors such as coverage, availability, customer service, and more. Two of the providers we recommend are GEICO and State Farm.
GEICO: Best Overall
We give GEICO a 96-percent rating overall. The company holds an A+ rating from the BBB and an A++ financial strength rating from AM Best. Plus, it ranked highest among large insurers in the J.D. Power 2020 U.S. Insurance Shopping StudySM, which rates customer satisfaction with the car insurance quotes and purchasing process.
GEICO has highly rated mobile applications that make it easier for customers to manage their policies and file claims. For more information about coverage, discounts, customer ratings, and more, read our GEICO auto insurance review.
State Farm: Best for Students
Our team rates State Farm at 95 percent overall. State Farm has an A+ rating from the BBB and an A++ from AM Best, which indicate it has a positive reputation among customers and a strong financial ability to pay out claims.
The company has a variety of discounts available, as well as usage-based programs that can help drivers save money. The Drive Safe & Save™ program can save you up to 30 percent for safe driving habits, and the Steer Clear® program is tailored for students. To see if this provider could be right for you, read our full review of State Farm auto insurance.
Our expert review team takes satisfaction in providing accurate and unbiased information. We identified the following rating categories based on consumer survey data and conducted extensive research to formulate rankings of the best car insurance providers.
Affordability: A variety of factors influence cost, so it can be difficult to compare quotes between providers. Our team considers auto insurance rate estimates generated by Quadrant Information Services and discount opportunities when giving this score.
Coverage: Because each consumer has unique needs, it’s essential that a car insurance company offers an array of coverage options. We take into account types of insurance available, maximum coverage limits, and add-on policies.
Industry Standing: Our team considers Better Business Bureau (BBB) ratings, financial strength, and years in business when giving this score.
Availability: Auto insurers with greater state availability and few eligibility requirements are more likely to meet consumer needs.
Customer Service: Reputable car insurance providers operate with a certain degree of care for consumers. We consider complaints filed with the National Association of Insurance Commissioners (NAIC), J.D. Power claims servicing scores, and customer feedback.
Online Experience: Insurers with easy-to-use websites and highly rated mobile apps scored best in this category.