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Ally Auto Finance Review
In Our Opinion:
Ally can be a good choice for auto financing if you're a business owner or need a specialty vehicle, but the company lacks transparency for the average borrower.
Rates and Fees:
Multiple buying choices, including commercial-use vehicles
Online and mobile account options
Only available through participating dealers
Must apply to access loan details
If you’re looking to secure a car loan, you may be inclined to work with a large finance company that won’t disappear overnight. Banks such as Ally sometimes partner with a vast network of car dealerships and offer more buying options, but do Ally auto finance reviews reflect an excellent customer experience?
This article will look at the upsides and downsides of auto loans through Ally Bank – a subsidiary of Ally Financial Inc. – focusing on auto loans for new car purchases and refinancing. We’ll also carefully examine some Ally auto finance reviews to see how well Ally troubleshoots issues. Our experts have ranked and reviewed the companies with the best auto loan rates to help you know what to look for in a lender.
Ally has its roots in the auto industry. In 1919, the General Motors Acceptance Corporation (GMAC) started Ally as a way for auto dealers to buy inventory in bulk. Today, Ally Financial is the 20th-largest commercial bank in the U.S., according to 2021 data from the Federal Reserve. Ally offers everything from checking accounts for personal banking to dealer financial services and corporate financing.
The process of financing a car through Ally is different from financing with many other big-name banks. Instead of applying for a car loan directly through Ally, you find a participating car dealership and apply for a loan at that location.
The Human Rights Campaign named Ally one of the Best Places to Work for LGBTQ Equality in 2021.
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*All APR figures last updated on 4/26/2022 – please check partner site for latest details. Rate may vary based on credit score, credit history and loan term.
Ally Auto Loan Terms
Since you get an Ally auto loan from a dealership, Ally doesn’t disclose many of its loan details online. Ally’s auto financing portfolio consists of loans for new cars, used cars, and commercial vehicles.
Here are some Ally auto finance basics:
Prepayment penalty: None
Loan terms:12 to 84 months
Loan amounts: $5,000 to $25,000
Annual percentage rate (APR) range: Based on current auto loan rates and your credit score
Ally says it does not finance Suzuki vehicles and that borrowers must have down payments in cash or trade-ins worth at least 5% of the vehicle’s cash price. Eligible vehicles can be up 10 model years old or have up to 120,000 miles.
Borrowers who want to buy leased vehicles or refinance existing car loans may want to explore Ally Clearlane. In most states, this finance option includes gap insurance, which can help pay off the remaining balance of an auto loan if you total your car or someone steals it.
Here are some of Ally Clearlane’s requirements:
Must be a noncommercial vehicle
Monthly income of at least $2,000
Must be at least 18 years old (19 in Alabama)
Car must not be a former police vehicle or taxi
Cars and light-duty trucks less than 10 model years old
Must live in the U.S. as a U.S. citizen, resident alien, or non-resident alien
Ally Clearlane is not available in Nevada, Vermont, and the District of Columbia.
Specialty Vehicle & Heavy Duty Truck Financing
For business owners who maintain vehicle fleets, Ally finances more than standard sedans. Below are some of the vehicles Ally underwrites for commercial use, along with some of the available terms:
New and used cars
Heavy-duty trucks, vans, and other commercial vehicles with special business equipment
Financing agreements up to 75 months
Financing for vehicles up to 6 years old or with 700,000 miles, depending on collateral
Applying for an Ally Auto Finance Loan
Ally auto financing is available for borrowers with prime and non-prime credit. As we mentioned above, the application process for an Ally auto finance loan mostly happens at the car dealership. To find a dealership, prospective borrowers can use Ally’s dealership locator tool available on the company’s website.
Ally Auto Finance Loan Application Details
Minimum Credit Score
620 (can vary by lender and dealership)
$2,000 monthly (for Clearlane)
Varies by credit score and current rates
You can apply for Ally’s Clearlane program online. The application requires information about the vehicle you’re financing or leasing, as well as personal information, employment information, and whether you own or rent your residence. The prequalification process also performs a soft pull on your credit history.
Ally Auto Finance Loan Reviews
Ally’s biggest weakness as a lender is customer experience. The company has a D- rating from the Better Business Bureau (BBB), and more than 380 Ally auto finance reviews on the BBB website average out to only 1.1 out of 5.0 stars. The company has a similar Trustpilot score of 1.3 stars out of 5.0, based on more than 175 Ally auto finance reviews from customers.
Many negative Ally auto finance reviews report long waits for customer support, which cause issues to sometimes go unresolved for hours or even days. Some negative Ally auto finance reviews mention issues with getting fair prices on lease buyouts or problems getting car titles after paying loans off.
Positive Ally Auto Finance Reviews
While less-favorable Ally auto financing reviews outnumber upbeat reviews, there are positive customer experiences. Here are two of them:
“I bought my car and paid it off with no issues. I was never late with a payment, so I had no reason to deal with customer support except for account setup. She was super nice. Loved the website and iPhone app as well. Easy to use. I would definitely use them again.”
– Stacey B. via Trustpilot
“We have [had] Ally for almost two years. No issues, and payments are easy on their website. We just bought another vehicle through them, and they set up the account in one page for both, making it easier.”
– Leslie R. via Trustpilot
Negative Ally Auto Finance Reviews
Negative Ally auto financial reviews come from customers who range from mildly unhappy to downright irritated.
“[Ally has] yet to fix a $20k error on my credit report that they submitted on a car loan. I submitted a dispute, and it’s been over a month.”
–Christina S. via Trustpilot
“Filed a GAP claim on Feb. 23, 2021. It is 4/28/2021, and still no payment. Very poor and unresponsive customer service.”
– Darryl F. via BBB
One way to manage your Ally auto finance account is through the mobile app, which allows you to do the following:
Set up auto-pay
Get free FICO score updates
Review and edit monthly payments
View finance charges on car payments
Make one-time payments on auto loans
The Ally Auto app has an average score of 3.8 out of 5.0 stars from over 8,900 reviews on Google Play. The app earns a much better score on the Apple App Store, with 4.7 stars out of 5.0 after 2,800 reviews.
Many reviewers say the app is user-friendly, while others mention having trouble accessing their loan information or issues with the app not working at all.
Final Thoughts: Ally Auto Finance Loans
If you have good or excellent credit and don’t mind applying for an auto loan in person, Ally can be a solid choice. Also, if you’re a business owner and want to finance commercial-use vehicles, Ally offers plenty of financing options.
Ally Auto Finance Loan Pros
Ally Auto Finance Loan Cons
Good choice for mid-level credit
Few options for subprime borrowers
Multiple options for personal and commercial-use vehicles
High number of customer complaints
Mobile app has strong reviews among Apple users
Must apply through a dealership for new car purchases
Clearlane only available for lease buyouts and refinancing
One of the biggest knocks on Ally is that the company doesn’t offer many ways to compare rates without filling out an application. Clearlane can be helpful for refinancing or getting a lease buyout, but getting prequalified doesn’t mean you’ll know your rate. Ally offers very little information about any bad credit car loans it may offer.
FAQ: Ally Auto Finance Reviews
Is Ally an excellent bank to finance a car?
Borrowers looking to finance vehicle purchases directly through dealerships may be interested in Ally Auto Finance, which finances personal and business purchases and has lease programs.
Does Ally finance bad credit?
The approval of a loan through Ally Auto Finance depends on the financial institution and the participating dealership. You may be able to secure a car loan if you have bad credit, but you could end up with a high interest rate.
What credit score do you need for Ally Financial?
According to MyBankTracker.com, 620 is the minimum credit score that Ally Financial requires to secure an auto loan. However, standards can vary among participating dealerships.
Is Ally Financial a good bank?
While Ally Bank has plenty of financial service options, ranging from personal bank accounts to home loans to online banking, the company falls short on customer service. Ally gets a D- rating from the BBB and only 1.5 out of 5.0 stars from reviewers on Trustpilot.