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The Truth About OnStar

We all have heard of OnStar. Most automotive consumers are aware of what the company offers users and subscribers via the endless number of television commercials produced over the years. They range from humorous Tiger Woods examples to the more serious “We’ve-been-in-an-accident” spots.

I’m going to try not to bore readers a great deal on the specifics of OnStar. What I want to talk about is if this concept really works.

What Is OnStar?

OnStar came into inception in 1996 on higher-end General Motors vehicles and offered drivers hands-free communication as well as an innovative safety device in case the inevitable happens. Today, OnStar has over five million subscribers, is offered in over 50 different GM vehicles, and offers a vast array of options.

How OnStar works is, simply, the system utilizes both Global Positioning Satellites (GPS) as well as wireless phone technology to locate your vehicle wherever you may be and help you receive anything from turn-by-turn directions to vehicle diagnostics to emergency services in case the vehicle has been in an accident.

What Does OnStar Offer?

Surprisingly, a lot. Press the middle blue button located below the rearview mirror and the voice of a human person (not an automated machine) comes through the speakers and assists you with anything you may need, depending on your plan.

Directions to Grandma’s? No problem. Traveling and need to make overnight accommodations? OnStar can help you. Engine not running smoothly? OnStar can let you know what is wrong with the vehicle and direct you to the nearest dealership.

The system can even unlock your doors if the keys become locked in the vehicle as well as beep the horn if you forget where the vehicle is located. (If subscribed to both OnStar and XM satellite radio, users can access live traffic and weather updates for the city they are located in.)

Additionally, the button with the red cross offers emergency assistance if you are in an accident or need any sort of police/medical assistance. If the vehicle is in a severe accident where the airbags go off, OnStar will automatically call emergency services as well as call you to check on the occupants of the vehicle. If you are the unfortunate victim of car theft, OnStar can track the vehicle and can slow the vehicle down.

Onstar gauges

Finally, the button on the left controls your hands-free phone. If you so desire, the car’s cellular device can be added on to your Verizon Wireless cell phone plan and use the car’s system instead of trying to drive while trying to hold that little glowing piece of plastic to your face (i.e. much safer). (You may also purchase minutes directly from OnStar as well.)

What Does OnStar Cost?

According to OnStar, you can opt for a few different options. For $19.99 per month ($200/year), subscribers have access to all the safety communication features as well as navigation, vehicle unlock and Roadside Assistance. This is called the Protection Plan.

For an additional $5 a month ($24.99/month; $250/year), users can access everything listed above as well as Stolen Vehicle Assistance.

If you want OnStar’s turn-by-turn directions and their concierge service called AtYourService which allows subscribers to find the nearest hotels and have them book it for you, get tickets to an event, or check your mutual fund prices on the New York Stock Exchange, you’ll need to fork up $34.99/month ($350/year).

Please note, pricing is accurate as I write this article.

Is OnStar Worth It?

I have had a lot of time to mull this over, and gave the system a thorough test-drive while I was behind the wheel of Automoblog’s 2009 GMC Acadia test vehicle, and I have come to the conclusion that yes, OnStar is a worthy system, but there are some aspects which give me pause.

There are a lot of positives to using OnStar. For one, is so simple to operate. Instead of fumbling around with a GPS system, you simply press a button and let someone else do the work. You still have all the convenience of an everyday system, but it is much easier and much simpler to operate.

This is especially critical when you are traveling at highway speeds, where taking your eyes off the road for a split second to fumble with a navigation system, read a newspaper, dial a phone, etc. can lead to an unplanned disaster.

Onstar mirror button

Speaking of safety, the Emergency Services offered should make OnStar important enough to subscribe. Having the comfort to know that if you are involved in an accident, help will be sent whether you call for it or not.

In addition, if the car is stolen, OnStar can help you stop the perpetrators from getting away with your vehicle and get it back safely. That would certainly help lower car thefts as well as keep insurance premiums low.

Finally, in today’s world of email, text messages, and other forms of low human interaction, it is reassuring to know when pressing the blue button, there is an actual living, breathing person on the other end.

I actually enjoyed the idea of knowing that with one press of a button, someone will be there to help me with whatever I may need. No computers to type to, no automated voices with hundreds of sub-menus to go through.

OnStar graph

Don’t let these positives ensue this system in perfect. There are a few minor problems as well as one gaping issue.

First, the price. For a one-year subscription with OnStar, subscribers could purchase themselves a very nice, portable GPS unit, filled with hundreds of thousands of bits of information and technology which is displayed on a crisp color screen instead of on the tiny radio display. It’s not exactly what I would call affordable.

Also, there will be times when the tedious effort of dealing with voice-activated menus. For example, using the telephone feature requires the user to say the number or the pre-stored name, confirm the number/name, and then again confirm to call. And it’s the same if the driver wants to find out the traffic reports.

OnStar Reviews

The really big issue with OnStar comes from a worry about “Big Brother”. Many speculate that OnStar and GM can use the ability to know where your car is and where you are traveling to calculate data on speed and driving characteristics, which can be used by police and automobile insurance companies to issue fines and increase premiums, depending on the situation.

Back in 2008, GM’s financial branch GMAC announced it uses data received by OnStar which allows drivers to receive a discount on their GMAC insurance. What occurs is the driver signs up for the program, where they will receive an 11 percent discount.

Then, a monthly statement is forwarded to GMAC with a mileage calculation. The fewer miles you drive, the bigger your discount is, according to a General Motors press release. To some, this may be a great way to save money. Others see it as another way to pry.

Other OnStar reviews online show a huge problem with their billing practices and terrible customer service. If you read some of the comments on this article, you’ll see exactly how polarized this issue is.

Many customers are getting charged automatically for services they didn’t sign up for, or are accusing OnStar of not cancelling their service when they tried to cancel, even multiple times. Multiple customers have even claimed that they started being charged for their service without even providing a credit card number!

Like everything else in this world, nothing is perfect. There are always going to be concessions. How many, and how large, of a concession are people willing to take for a service that, in theory, works?

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  1. My biggest complaint is>>>How many phone numbers do most people have in there phones. If your like me I have more then 30. When downloading phone book you have to do it manually. Its not automatic …then when you reach 30 it tells you its full and you have to delete one to make room. So then you have to decide who is important enough to keep or not keep. Then when you go to make a call they cant because that name isn’t there. Why CAN”T THET DOWNLOAD YOU WHOLE PHONE BOOK AUTMATICALLY like my 2009 Jeep Grand Cherokee did. I had over 100 names on that.

  2. How can I be assured that all personal data can be deleted when I replace my Buick Lacrosse?

  3. I just cancelled. Every 6 months they jack up my payment 10-15 bucks and say I ran out the 6 month promotion. Initally they never tell you it’s a 6 month promotion, only when the 6 months is up and you see the increase on your bank statement. I asked for a refund of the last 2 months of them taking an extra 10/month for the last 2 months of service($20). They said we’ll only give you a prorated amount up until the end of the current billing cycle($4). I told them I just got a new debit card and I’ll be damned if I give them the new numbers. Told them to f off!

  4. I’ve been using OnStar for several years but am now cancelling the service. If you want turn by turn directions it is only available in the highest priced plan – $35/month. It was very nice to have hands free navigation but since I only use it a few times a year it’s just too expensive, particularly since most cell phones with GPS can give you that same information. Sorry to lose OnStar but the cost vs. benefit just don’t justify it.

  5. I never even looked into Onstar before but now that I have seen the things it can do I am very interested and will order it.
    Being able to start my car with a phone app instead of my keys that are hanging by the door will be nice and being to unlock the car if I lock the keys in will save me time and $.

    I am fine using a gps for navigation but I do worry if I forget to put it in the glove box that it screams break my window and steal it to criminals.

    Plus the gps suction cup on windows sometimes fail and the expensive thing comes crashing down while driving.

    The diagnostics make it a real selling point to put it on my wife’s car because she has a habit of not telling me a check engine light is on until I notice it.

  6. Cell phone companies obviously got to GM about the Onstar phone plan. I can no longer save minutes from month to month. At the end of the 30 days U have to purchase new minutes and the ones you didn’t use from the previous month are gone. I didn’t renew any of my Onstar plan when it expired 2 years ago. I have a cell phone and purchased a GPS unit that I’ve used maybe twice. My vehicle gets stolen oh well that’s why i have insurance

  7. Big brother aside, the fact that there are vast areas of the country especially in the west that have no cellular coverage makes on star undependable. Sat phone seems to be a better solution for emergency situations.

  8. I just signed up for the 3 month free trial which for some reason the guy bumped it up to 5 months. I have read all the bad reviews, especially the ones where people get charged after cancelling. I was not going to use my debit card so I used a credit card and if they try to screw me I will call MasterCard and cancel the charges.

  9. Basically OnStar is a scam. I have it on a 2016 Silverado and as of yet have not needed and will never need any of it’s “services”. The GPS in particular is retarded and a Garmin is much easier to use and you can turn the sound off. Most phones have GPS as well. As for it’s “anti theft” feature that allows OnStar to disable or track your vehicle if it’s stolen this feature has been used exactly once and that was because it was a carjacking and the people in the car hit the OnStar button. The “crash protection” touted in ads is bogus as well. By the time OnStar responds 99% of the time someone with a cell phone has already called 911 and emergency crews are already on the scene. What OnStar is really good for is tracking you and selling your information to insurance companies. I switched insurance because my new provider does not buy information from OnStar. I travel for my job and am often on the road late at night and/or passing through high insurance claim areas.Most companies offer a discount for OnStar users and they crow about that but the rate is jacked up and you’re only getting discount on an inflated rate. I have never had an accident while traveling for work and have only ever gotten one ticket (a minor speeding ticket) in 29 years on the road and because of my schedule I get to pay inflated insurance rates. OnStar is bull—t!

  10. This is the 3rd time the GPS directions were wrong. I just recently came from NYC. We were following directions exactly as directed and suddenly we were told we had left the route. Ended up lost and had to use my phone to get back on track same thing happened in Myrtle Beach and Philadelphia. Not sure I want to continue this plan.

  11. I use to drive the road alot so it made sence to use Onstar to me. I got married

  12. I don’t need Onstar knowing where I’m going and what I’m doing at all times. I want a simple navigation system built into the car. Not this crap. I have it but use an iPhone app instead. It’s by far the wonkiest part of my Bolt. I certainly won’t cry when the trial is over. I sure as HELL won’t pay for it either.

  13. I am trying to look up how onstar was aware immediatly when I transfered the vehicle title over. I bought this vehicle from a relative, and they have a subscription with several vehicles, and left mine on there. I figure if I took it to a dealership they would remove my vehicle, but before I even had the title from the state, almost immediatly after filing for the transfer I noticed the onstar lights were off. It seems weird, does the state (MN) send onstar info about selling your vehicle???

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